A Modern Approach to Resident Experience

Latchel’s Home Assistant helps residents schedule maintenance & resident responsible tasks in 60 seconds or less, and helps you:

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Improve Resident Retention & 5-star Resident Reviews

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Reduce the Time You Spend on Maintenance Coordination

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Increase Your Revenue Per Unit by as much as $40/month

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Trusted By:

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The Amazon Approach to Resident Service Levels

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Latchel is the only maintenance software platform that pays property managers to use it.

By adding features to our technology that elevate the living experience for the resident, property managers are able to include Latchel’s Home Assistant as a resident paid amenity.

Our customers can provide better and more competitive service levels, while also reducing operational costs and increasing profitability.

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What Current Customers Are Saying:

Resident-caused damages get resolved faster when Latchel covers the costs – up to $1k in cash reimbursements for things like:

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“Latchel has become a new revenue stream for us allowing us to grow faster.

Residents get better service and 24/7 coverage, limiting our liability and providing a better living experience.

Latchel has been great to work with!”

Ryan Miller

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“I think we might have the best solution in property management in Latchel.

What you don’t want as a CEO is to be burning time on operations when you’re driving for sales & revenue. Once we committed to Latchel, it changed the game for us.”

Johnny Wolff

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“We’ve been able to save around $40k annually with a streamlined maintenance operations.

We probably spend less than 2 hours/day on maintenance, sometimes less. My team can oversee maintenance and step in when necessary. The rest of their time can be focused on creative strategy and relationships with owners.”

Ian Joseph

10x Your 5-Star Resident Reviews

Latchel averages a 4.8 /5 star rating for resident satisfaction.
5 star reviews are automatically pushed to your online profiles, so your marketing gets a boost.

Why Residents Love The Latchel Experience:

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60 Seconds Response Times

A personal assistant available 24/7/365 to coordinate all maintenance & personal home chores.

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Full In-App Benefit Hub

A full suite of access to exclusive benefits like cash back on insurance policies & house bills, rewards for on-time rent payment, discounts on bed sheets, and more! 

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$1,000 in Cash Reimbursements

Residents get up to $1,000 back on charges for tenant-responsible damages like: clogged drains, garbage disposals, etc.

Reduce Time Spent On Maintenance

Streamlining your maintenance operations with Latchel can save you up to 80% of the time you normally spend on maintenance coordination.

Feel the Relief of Latchel Handling Your Maintenance Calls
On-Demand Maintenance Troubleshooter & Dispatcher
Step #1

Residents call, text, or message us via the platform

Anytime your residents have a request, they can contact us via call, text, or online dashboard. Their dedicated Latchel phone number is created with the area code in your market. 

On-Demand Maintenance Troubleshooter & Dispatcher
Step #2

We respond in 60 seconds or less. 24/7/365

Whether it’s routine or an emergency, we proudly offer 60 second response times to all your tenants 24 hours a day, 7 days a week, 365 days a year. Not only does Latchel maintenance calls, we also connect tenants with pros to tackle home needs like housekeeping, laundry service, lawn care, dog walking, and much more.
On-Demand Maintenance Troubleshooter & Dispatcher
Step #3

We get to the bottom of the service request.

Latchel’s team is always standing by to resolve any tenant problems. We also offer proactive video troubleshooting to help resolve problems on the spot, so tenants can live comfortably without waiting for help.

On-Demand Maintenance Troubleshooter & Dispatcher
Step #4

We schedule and dispatch your preferred vendors

We confirm your residents’ availability and dispatch your preferred vendors accordingly. If needed, we can dispatch Latchel contractors if your preferred vendors are not available.

On-Demand Maintenance Troubleshooter & Dispatcher
Step #5

We Confirm 100% Resident Satisfaction

We follow up at the end of the service provider’s appointment to make sure everything got fixed. We follow up with both the resident and the service provider.

On-Demand Maintenance Troubleshooter & Dispatcher
Step #6

Get 5-Star Resident Reviews

We collect resident reviews after every work order is completed, averaging a 4.8/5 star rating across all work orders. All 5 star reviews are automatically pushed to your online profile! 

See why property managers love using Latchel