If you want and if you qualify, you can opt-in to have Latchel source a new vendor if none of your preferred vendors are available. Our team may source a new vendor on the spot or source someone that we have previously worked with in your area. For all Latchel vendor charges, Latchel automatically charges your LCN Payment Method on file.

**To qualify, you must have an emergency hard budget limit set to $500 or higher and a non-emergency hard budget limit of $250 or higher. Additionally, we do not send our network of contractors out to collect bids or to get estimates. All bids will only be assigned to your preferred vendors. If you do not have a service provider, you can provide Latchel with a reasonable budget for the job and we will attempt to get someone out to complete the work. Latchel works off of budget limits which means as long as the work will be under your set budget limit, we don’t expect an estimate from the vendor. We only escalate to you for approvals when the vendor goes onsite and finds that the work will cost more than the hard budget limit that you provide us. For additional details, please contact your Customer Success Manager by emailing success@latchel.com.

When you add an LCN Payment Method to your company level settings, your entire account has automatically opted into the Latchel Contractor Network. You can choose to opt a portfolio or property out of the Latchel Contractor Network entirely or you can change the payment method at the portfolio or property level if it’s different than the payment method set at the company level. Additionally, you can skip applying an LCN Payment Method at the company level and add a payment method at the portfolio or property level if you only want to enable the Latchel Contractor Network for a portfolio or a single property. Before setting this up, click here to learn more about configuration inheritance.

Note: Latchel does not currently process payments for your preferred vendors.

Content

  • Objective
  • Content
    • How to Opt Into the Latchel Contractor Network at the Company Level
    • How to Opt a Portfolio Out of the Latchel Contractor Network
    • How to Opt a Property Out of the Latchel Contractor Network
    • How to Add or Remove the LCN Payment Method at the Property Level

How to Opt ALL of Your Properties Into the Latchel Contractor Network (Company Level)

Step 1. Log in to Latchel.

Step 2. Click on your initials or avatar in the upper right-hand corner of the dashboard, click Account Settings.

Step 3. Click the tab Payment Settings.

Step 4. If you wish to add a new card that is different than your subscription payment method, you can do so by clicking Add Payment Method and then filling out the necessary information. If the LCN payment method is the same as your subscription payment method, skip to step 5.

Step 5. Click the 3 horizontal dots next to LCN Payment Method, select Change Payment Method. Click the dropdown and choose the account you would like processed.

Step 6. Once this card has been added, you will have opted into the Latchel Contractor Network (LCN) at the company level.

 

How to Opt a Portfolio Out of the Latchel Contractor Network

If you opt a portfolio out of the Latchel Contractor Network, this means that the properties added to the portfolio WILL NOT be serviced by the Latchel Contractor Network. To learn more about configuration inheritance and how a portfolio can override company level configurations, click here.

Step 1. Click the Portfolios tab at the top of your portal.

Step 2. Click on the name of Portfolio.

Step 3, From the Payments tab, locate the Opt Out of LCN section and toggle this ON (the toggle should be positioned to the right and blue).

 

How to Add or Remove the LCN Payment Method at the Portfolio Level

Before you go through the steps to ADD the LCN Payment Method at the portfolio level, make sure you have added the card to your payment settings.

You can choose to opt a portfolio out of the Latchel Contractor Network entirely or you can change the payment method at the portfolio level if it’s different than the payment method set at the company level. Additionally, you can skip applying an LCN Payment Method at the company level and add a payment method at the portfolio level if you only want to enable the Latchel Contractor Network for a portfolio.

Note: If you remove the LCN Payment Method on a portfolio, the portfolio will no longer have it’s own LCN Payment Method and instead it will default to the company level settings.

Step 1. Click the Portfolios tab at the top of your portal.

Step 2. Click on the name of portfolio.

Step 3. From the portfolio page, click the Payments tab.

Step 4. To ADD a payment method, click the 3 dots and then click Change Payment Method. Select a payment method and then click submit to save.

Step 5. To REMOVE a payment method, click the 3 dots and then select

 

How to Opt a Property Out of the Latchel Contractor Network

If you opt a property out of the Latchel Contractor Network, this means that the property WILL NOT be serviced by the Latchel Contractor Network. To learn more about configuration inheritance and how a single property can override portfolio & company level configurations, click here.

Step 1. Click the Properties tab at the top of your portal.

Step 2. Click on the property address. This will take you to the property profile page.

Step 3. From the property profile, click the Payments tab.

Step 4. Locate the Opt Out of LCN section and toggle this ON (the toggle should be positioned to the right and blue).

 

How to Add or Remove the LCN Payment Method at the Property Level

Before you go through the steps to ADD the LCN Payment Method at the property level, make sure you have added the card to your payment settings.

Note: If you remove the LCN Payment Method on a property, the property will no longer have it’s own LCN Payment Method and instead it will default to the portfolio or company level settings.

You can choose to opt a property out of the Latchel Contractor Network entirely or you can change the payment method at the property level if it’s different than the payment method set at the company or portfolio level. Additionally, you can skip applying an LCN Payment Method at the company level and add a payment method at the property level if you only want to enable the Latchel Contractor Network for a single property.

Note: If you remove the LCN Payment Method on a property, the property will no longer have it’s own LCN Payment Method and instead it will default to the parent level settings.

Step 1. Click the Properties tab at the top of your portal.

Step 2. Click on the property address. This will take you to the property profile page.

Step 3. From the property profile, click the Payments tab.

Step 4. To ADD a payment method, click the 3 dots and then click Change Payment Method. Select a payment method and then click submit to save.

Step 5. To REMOVE a payment method, click the 3 dots and then select

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