As a Property Manager, you can add a list of contacts that you want to be called in the event that an emergency request needs to be escalated. A request may be escalated if we require budget approval, no service providers are available, or if there is catastrophic damage. This is a prioritized list of the people that you want us to contact. We will call each person 3 times and leave a voicemail before sending a final email.
In the event that we can’t get in touch with any of your escalation contacts, we’ll send a final email to your escalation email list. We will provide all the details relevant to the work order, provide an avenue for you to contact our emergency team, and close the work order in our system until we hear back from you (This is the worst-case scenario).