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3 Step Process to Take Maintenance Calls the Right Way

3 Step Process to Take Maintenance Calls the Right Way

I took some time to do a Facebook Live video describing Latchel's 3 step process. The reason we use 3 steps when taking maintenance calls is that it reduces our cost and ensures the right people are taking the right actions for their skill set.

Here's the 3 Step Process along with the video:

  1. Screen for Emergency or Non-Emergency

  2. Troubleshoot in order to de-escalate an emergency

  3. Dispatch a vendor within 2 hours to mitigate damage

Book Summary: First-Time Landlord

Book Summary: First-Time Landlord

Nolo.com’s First Time Landlord is a great resource for new landlords. The book’s subtitle is “Your Guide to Renting Out a Single-Family Home”. The book reads more like a reference manual than a guide. It is full of checklists, worksheets, and bulleted summaries of the information you may need.

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