If you have been putting off implementing a client feedback management policy, this is the perfect time to shift your attention away from new customers to enhancing existing customer experiences. Property management is one of the few industries that does best through referrals and word of mouth growth. Making sure your customers are happy puts you in the best position to grow. Some of the suggestions below are exactly how we do customer feedback at Latchel. The real important part is that you have some type of process implemented to act on customer feedback and continuously improve.
Online reviews and social recommendations frequently differentiate which brands grow and which ones languish and die. How do you get started? Start by requesting testimonials, and carefully tracking social media mentions and examine external sites.
It is easier than you might think. Did you know that asking someone if they believe they're a useful person, prior to asking them for a favor, boosts your chances of gathering survey data by more than 75%?