There are two major pitfalls that property managers and landlords typically fall into: (1) Getting trapped handling day to day maintenance and (2) Missing a deep dive troubleshooting step to fix issues on the phone. Step number (2) can save you and any owners you work with $1000’s of dollars every month.
I took some time to do a Facebook Live video describing Latchel's 3 step process. The reason we use 3 steps when taking maintenance calls is that it reduces our cost and ensures the right people are taking the right actions for their skill set.
Here's the 3 Step Process along with the video:
Screen for Emergency or Non-Emergency
Troubleshoot in order to de-escalate an emergency
Dispatch a vendor within 2 hours to mitigate damage