troubleshooting

2 Hacks to Save Time & Money Managing Rentals

2 Hacks to Save Time & Money Managing Rentals

There are two major pitfalls that property managers and landlords typically fall into: (1) Getting trapped handling day to day maintenance and (2) Missing a deep dive troubleshooting step to fix issues on the phone. Step number (2) can save you and any owners you work with $1000’s of dollars every month.

3 Step Process to Take Maintenance Calls the Right Way

3 Step Process to Take Maintenance Calls the Right Way

I took some time to do a Facebook Live video describing Latchel's 3 step process. The reason we use 3 steps when taking maintenance calls is that it reduces our cost and ensures the right people are taking the right actions for their skill set.

Here's the 3 Step Process along with the video:

  1. Screen for Emergency or Non-Emergency

  2. Troubleshoot in order to de-escalate an emergency

  3. Dispatch a vendor within 2 hours to mitigate damage

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