Need to chat with the Latchel team?
For fastest response, see the below contact information. If none of the below applies, fill out the form to the right with your request.
For the fastest response from our support team, please login to your Latchel account and use the Support Chat at the bottom right of the application.
For non-urgent inquiries, you can email us at:
For the fastest response, please text us at:
You can also email us at:
Residents Using Latchel
Please text or call us at the dedicated phone number provided by your property manager. If you don’t know or can’t find your dedicated number, you can call:
You may also click any of the links Latchel has sent you, click to go to your dashboard at the top right, and submit a request to us.
If you’d like to talk with a member of our Sales team about how Latchel can work for you, you can book a meeting with us below:
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Alexander is a launch manager at Latchel. He grew up in Southern California and is currently enjoying living in Guadalajara, Mexico. Prior to starting a career in Customer Success, he worked as a fitness instructor, body guard, and bouncer!
He’s father to his 8 year old son, Alexander Jr., who keeps him on tight schedule with the various sports he’s involved in.
For the last 15 years he’s enjoyed the sport of mountain biking, and competing in races throughout Mexico.
Jesus works from Ciudad Juarez, a small city in north Mexico, just south of El Paso, Texas. He is a passionate digital nomad, meaning, he loves to travel while working because he gets to meet new people and learn new cultures across the globe. Travelling is his biggest hobby.
Jesus has worked in marketing for the past 6 years. He started his own marketing agency and e-commerce company and started his marketing career around the same time working with companies like Holiday Inn and Forever 21 managing their marketing channels and scaling their social media and lead gen campaigns.
When he’s not doing social media or advertising, he likes to focus on family and friends, or training in his favorite sport – mixed martial arts.
Catrina has been working in the marketing space, specifically for startups, for 5 years.
Prior to working at Latchel, she worked at a small market research firm and also worked in digital marketing at Contractors.com, a site connecting homeowners to home improvement contractors.
Originally from Colorado, she considers herself an avid skier, but now lives in Santa Monica, CA to acquaint herself with life by the ocean.
I graduated as an industrial engineer in a federal university back in Brazil. I worked as a process engineer at Whirlpool Corporation for 4.5yrs improving manufacturing and assembly processes for washing machines, dryers and refrigerators.
Then, I decided to learn English and apply for a MBA at Purdue University. In middle of it, I decided to adventure in Mexico and open a small restaurant! So much fun 🙂 I had the restaurant for about a year and taught Portuguese on the side. When the MBA started, I sold everything again and moved to the US. I had an internship at Sears and got hired by Amazon during the 2008 crisis.
I spent almost 10yrs with Amazon where I worked in the warehouse, customer service and corporate. In my last role, I led a team of 80 program managers supporting operations for Prime Now and Fresh. After moving to Dallas, I left Amazon and joined Latchel 🙂
I have been working in home maintenance since I was 8 years old. My father owns a small-town handyman service and like any family business, I have been involved since the day I learned to swing a hammer.
I moved on to open my own appliance repair company catering specifically to home warranty companies. After a few years of that, I learned that working on businesses themselves was my passion.
I love to fish. I find myself on the water every weekend, making fish late for things, and sport a pretty good sunburn for 6 months a year. I live in Texas near the gulf with my loving wife and a horde of critters.
Sharon Lee is a Program Manager for content management and change management for teams across Latchel. She is professionally trained in Performance Improvement, Instructional Design, Needs Assessment, and Evaluation. In December 2020, she will earn a Master’s degree from the Organizational Performance and Workplace Learning department at Boise State University. Sharon is a member of the professional organization, ISPI (International Society of Performance Improvement), where she has worked with leaders of the Performance Improvement field worldwide.
Sharon loves growing professionally and personally while immersed in the fast paced, remote environment at Latchel. Sharon also leads to Latchel “Fun Team”, who drives initiatives on remote event planning to enhance Latchel company culture. She is from California but currently lives in Guanajuato Capital, Mexico.
Breeshia works from Pasadena, CA as a Business Development Representative for Latchel.
She completed her B.A at Stanford University before attending a coding bootcamp. She worked part-time as a developer and taught Ruby on Rails to low income students, but after some time, her existential curiosity got the best of her, so she returned to school in order to simultaneously complete an M.A. at the University of Chicago and a two-year Buddhist Chaplaincy program. Breeshia is a problem solver passionate about supporting people in making meaningful decisions aligned with their ultimate purpose.
In her spare time, you can catch her writing, watching historical documentaries, or learning something new. Her upcoming book will be published by North Atlantic Books in Spring 2021.
Since college I have worked for some of the largest companies in their sector. Fields ranged from
aviation, information management, product development and technology. I’ve held jobs from entry to senior management, including global management and starting my own company. That said, the best job I’ve ever had was being a “Stay at home Dad” for two years!
As for education, I graduated undergrad from the illustrious, Illinois State University. I earned degrees in Communications and Sociology. Then, I took a hiatus from such strenuous learning for 10 years and was accepted into the University of Chicago, Booth School of Business. I graduated in two years, while working full-time.
As a “Dad” for the last 15 years, hobbies have to align with the kids (2 boys). Luckily, we all decided on Tae Kwon Do. We all earned our First Degree Black Belts and I’ve earned my Second Degree, since. We have also begun learning Pekit Tirsia Kali, which is a weapons martial art from the Philippines. My wife feels safe, wherever we are.
Jen Sells is a Sales engineer on the growth team. Jen joined Latchel in 2017 as a part-time operations agent and moved into the sales engineer role in early 2019. Before that, she was a project/asset manager for a private company in Mercer Island, WA, overseeing 258 luxury apt doors and just under 1 million sq. ft. in commercial space.
2 things about me:
1- I play an absurd amount of video games, I own 700 different titles, but have likely only gotten around to about 200 of them. I’ll never run out of stories and action anytime I want it!
2- I love cooking from scratch when possible, I plan on learning how to make noodles, baking home made bread, and grinding my own combinations of meat by the end of 2020, then going even farther back and starting to garden as well.
Doesn’t mean I don’t love a frozen hot pocket from time to time
Jennifer is a Customer Success Manager for Latchel and works from sunny San Diego, CA!
She started her first company selling custom koozies in middle school and has been running small online businesses since. She has 3 years of experience in field marketing and 4 years of experience in customer success. As a dog mom to a crazy vizsla, she enjoys running trails, hiking, culinary exploration, and traveling in her free time.
Jullian Chavez has a extensive background as a developer for various companies.
Before starting Latchel, he was a web applications developer at Picmonic.
Will Gordon has a background in operations engineering and supply chain. He specializes in designing scaleable operations systems using technology, process improvement, and human factors in design.
He was a Senior Manager at Amazon before starting Latchel.
Will’s hobbies include kayaking in Puget Sound, scuba diving, exercising his two dogs, Shortbread and Sophie, a corgi and a chug.
Ethan Lieber has a background in software applications and product management. He specializes in building easy to use software products that are accessible to all types of users.
He was the Director of Product at One Planet Ops before starting Latchel.