Deliver a 5-Star Living
Experience to your Residents

Learn how partnering with Latchel can have massive benefits to your residents and your bottom line.

Treat your Residents well by Working with Latchel

Our partnership allows you to free up time spent on maintenance and generate new monthly income, while providing top quality service & benefits to your residents.

24/7 Maintenance for Landlords

Expedited Scheduling & Dispatching of Repairs

24/7/365 access to your home assistant, on the line within 60 seconds or less to ensure your in-home needs are always met.

24/7 Maintenance for Landlords

Financial Protection & Move Out Repair Assistance

Get the maximum security deposit amount back with repair assistance & $50 reimbursement on tenant caused damages.

24/7 Maintenance for Landlords

No Show Fee Protection & Convenient Scheduling

Deliver a value-add service to residents that they’ll love and save time coordinating common area maintenance.

Show Residents You Care

24/7 Maintenance for Landlords

60 Second Responses

Residents instantly in touch with our team to help with any in-home need.

24/7 Maintenance for Landlords

Video Chat

Proactive video troubleshooting helps diagnose and fix issues before sending anybody.

24/7 Maintenance for Landlords

Damage Reimbursements

Residents get $50 reimbursements for lockouts and everyday plumbing clogs.

24/7 Maintenance for Landlords

Home Assistant

A one-stop Home Assistant to help residents coordinate their own in-home projects like cleaners, mounting a TV, or building furniture.

Compare Partnership Options Below

Your resident offer letter will direct you to which of the below plans you can opt in to.
You have the ability to opt out below.

24/7 Home Assistant


Home Assistant Available 24/7/365
Expedited Scheduling & Dispatch for All Repairs
Convenient SMS or Online Scheduling
2-hour Repair Window
$0 Charge for Cancellations
Move Out Repair Assistance
$50 Reimbursements on:

– Lockouts
– Drain Clogs
– Toilet Clogs
– Garbage Disposals

If you need to request a reimbursement, fill out this form
If you’d like to opt out of your 24/7 assistant, click here


What do I get with my 24/7 Assistant?

Your home assistant is your go-to contact point going forward for maintenance and other in-home issues. They respond within 60 seconds. They help troubleshoot issues and dispatch maintenance technicians. You’ll also get appointment cancellation fee reimbursement when you cancel 4 hours in advance. You’ll also call this number for any move out assistance needed.

What is my assistant’s phone number?

Your dedicated number is in the flyer you received and in the welcome email. You’ll also get a text from your assistant with your assistant’s number.

Do I need to download anything?

Nope. All you need to do is text your assistant or call in to get everything done. Your assistant will send you a web link to a dedicated web portal for you – no logins required.

When should I call my landlord or property manager instead of my home assistant?

Never. Your home assistant will take care of almost everything. Contact them first. If they’re not able to help you, then they’ll send the details to your landlord or property manager, and they will help you.

What happens if I opt out?

By opting out you’ll forfeit the benefits of the program. You will not receive:

  • Appointment cancellation protection (can be up to $200).
  • You’ll pay the full cost of tenant caused damages rather than having a $50 reimbursement on them.
  • Maintenance scheduling will not be expedited and will be limited to normal business hours/days rather than 24/7/365