Maintenance Coordination at Zero Cost

Latchel’s 24/7 Home Assistant delivers concierge experience for residents that handles calls and maintenance coordination. Even better than zero cost, we create new revenue for you.

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Our Goal

Help property managers increase revenues and create scaleable operations.

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Increase Revenues

Partners working with Latchel increase operating income by $48/home to get ahead of special assessments.

✓ Latchel packages our top-tier 24/7/365 maintenance coordination services with a high quality resident concierge.

✓ Zero cost to you even when units opt-out of the service.

Increase Operational Efficiencies

Teams who use Latchel have reduced time spent on maintenance calls by 80%.

✓ Latchel packages our top-tier 24/7/365 maintenance coordination services with a high quality resident concierge.

✓ Zero cost to you even when units opt-out of the service.

Improve Online Reputation

Along with an average 4.7 out of 5 star tenant rating, Latchel sees a 90% opt-in rate because residents love what they get:

✓ Latchel packages our top-tier 24/7/365 maintenance coordination services with a high quality resident concierge.

✓ Zero cost to you even when units opt-out of the service.

Show Residents You Care.

Blazing Fast Response Time

Residents wait just 60 seconds to get their personal assistant on the line to help with cleaning, laundry, and everything else.

Blazing Fast Response Time

Residents wait just 60 seconds to get their personal assistant on the line to help with cleaning, laundry, and everything else.

Convenience and Comfort

Residents schedule and manage all of their in-home services like housekeeping, handy help, and more with just a text.

Convenience and Comfort

Residents schedule and manage all of their in-home services like housekeeping, handy help, and more with just a text.

Video Support

Residents easily video chat with Home Assistants, 24/7/365, without any app downloads or logins for all the help they need.

Video Support

Residents easily video chat with Home Assistants, 24/7/365, without any app downloads or logins for all the help they need.

Cash Reimbursements

Residents get cash reimbursements for the most common damages they cause like garbage disposals, plumbing clogs, and lockouts.

Cash Reimbursements

Residents get cash reimbursements for the most common damages they cause like garbage disposals, plumbing clogs, and lockouts.

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Common Home Chores Requests

Here are some of the most common house requests:

24/7 Maintenance for Landlords

Home Cleaning

Our most popular request!

24/7 Maintenance for Landlords

Lawn Care

Very popular when this is resident responsible.

24/7 Maintenance for Landlords

General Troubleshooting

Residents often request phone or video chat help for everyday troubleshooting assistance.

24/7 Maintenance for Landlords

Light Handyman Work

We often help mount TVs, assemble furniture, hang blinds/curtains, and fix resident responsible items before move-out.

24/7 Maintenance for Landlords

Lockouts

Another common request if your residents are normally responsible for contacting the locksmith.

24/7 Maintenance for Landlords

Pest Control

One of the most difficult issues to deal with and often the resident’s responsibility.

24/7 Maintenance for Landlords

Carpet Cleaning

Residents often request a carpet cleaning when their move-out date approaches.

24/7 Maintenance for Property Managers

Move-out Assistance

Residents often request help to pack and load their truck during move-out.

24/7 Maintenance for Property Managers

Junk/Furniture Removal

A common request for long term residents.