This template is for you to send to your preferred vendors to ensure a successful partnership.
We recommend using the below email copy and attaching this template after you’ve customized it to your company:
We’ve partnered with a company called Latchel to increase our tenant experience. Latchel helps with coordination and scheduling of work orders. Please take a look at the attached link describing how we’ll be coordinating work orders going forward.
Please communicate with Latchel for work orders instead of working through our office. We won’t be able to help move things along as easily as Latchel. Latchel uses heavily uses SMS to coordinate, but they also let you manage work orders on their web links so that you have full control of the work order.
We’re excited to work with you and hope you’ll work with us on this new program! We’re fully committing to the platform and increasing our tenant experience. Thank you for all of your help with our maintenance needs! We’re excited to continue building our businesses together.