In your Latchel portal, you can specify when a job should be escalated to an emergency based on the local outside temperature. There are 4 temperature settings:

Standard Settings (Healthy Individuals) 

  1. Low Temperature
    • This is the lowest temperature before you consider heating issues an emergency (Latchel Default: 45°F)
  2. High Temperature
    • The highest temperature before you consider air conditioning issues an emergency (Latchel Default: 95°F)
Infants, Elderly, Disabled Settings
  1. Low Temperature
    • This is the lowest temperature before you consider heating issues an emergency (Latchel Default: 55°F)
  2. High Temperature
    • The highest temperature before you consider air conditioning issues an emergency (Latchel Default: 85°F)

Note: The local temperature shows up on the job page in Latchel. If there is a day in the week that will meet an emergency threshold, we show the thresholds and highlight the day in red

Step-By-Step Guide

Updating Your Temperature Thresholds

Step 1. Click on your initials or profile picture in the upper right-hand corner of the dashboard, select Account Settings.

Step 2. On the far lefthand side of the portal, expand the modal titled Emergency Temperature Settings. From here, you can modify/add the temperatures.

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