You can configure your properties where non-emergency pre-approval is required. To do this, you will want to customize the Warranty Information field for the property. Adding information to this field will result in ALL non-emergency work orders (for that property) being automatically sent to you for approval and direction before dispatching occurs.
- If after internal review you warrant Latchel should take over, you can request we coordinate the work order by messaging Latchel on the portal, or by clicking “Take Action” on the work order and selecting “Reschedule This Job” which prompts Latchel to follow up on the maintenance request.
- No further action is required if you do not approve.
**Note: This will not prevent Latchel from dispatching emergencies. Latchel does not coordinate with Home Warranty companies. If there is an emergency at a property covered by a Home Warranty, Latchel will still try to resolve the emergency. If it can be de-escalated, Latchel will not send the work to the Home Warranty company on your behalf.
How to Add Warranty Information
Step 1. Log into your Latchel portal.
Step 2. Click the Properties tab from the top navigation menu on your portal.
Step 3. Click on the property address. This will take you to the property profile page.
Step 4. From the property profile page, locate the Warranty Information field and add your text. Click Save.