Sharpen Your Competitive Edge With  Elevated Resident Services

Latchel’s virtual concierge increases your NOI and reduces your

on-call costs, all while creating a luxury living experience for residents.

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Our Goal

Help property managers increase revenues and create scaleable operations.

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Increase Revenues

Property Managers working with Latchel can increase NOI by $4,800 – $7,200/year for every 100 units under management.

✓  Latchel offers a virtual concierge for residents and includes our top-tier 24/7/365 maintenance coordination services.

✓ 80 – 90% resident opt-in rates.

Increase Operational Efficiencies & Reduce Costs

Teams who partner with Latchel have eliminated on-call rotations and reduced on-call costs.

✓  In addition to resident concierge services, Latchel handles your after-hours maintenance calls 24/7/365, including emergencies.

✓ Remote video troubleshooting that de-escalates or fixes 30% of requests to avoid unnecessary dispatching.

✓ Easy to use online portal to track after hours maintenance requests.

Improve Online Reputation

Along with an average 4.7 out of 5 star tenant rating, Latchel sees 80-90% opt-in rates because residents love what they get:

✓ 24/7/365 access to concierge level service in 60 seconds or less via call or text.

✓ $50 reimbursement on tenant caused damages.

✓ Easy scheduling on their time with an online portal to track appointments.

Show Residents You Care.

Blazing Fast Response Time

Residents wait just 60 seconds to get their personal assistant on the line to help with cleaning, laundry, and everything else.

Blazing Fast Response Time

Residents wait just 60 seconds to get their personal assistant on the line to help with cleaning, laundry, and everything else.

Convenience and Comfort

Residents schedule and manage all of their in-home services like housekeeping, handy help, and more with just a text.

Convenience and Comfort

Residents schedule and manage all of their in-home services like housekeeping, handy help, and more with just a text.

Video Support

Residents easily video chat with Home Assistants, 24/7/365, without any app downloads or logins for all the help they need.

Video Support

Residents easily video chat with Home Assistants, 24/7/365, without any app downloads or logins for all the help they need.

Cash Reimbursements

Residents get cash reimbursements for the most common damages they cause like garbage disposals, plumbing clogs, and lockouts.

Cash Reimbursements

Residents get cash reimbursements for the most common damages they cause like garbage disposals, plumbing clogs, and lockouts.

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Common Home Chores Requests

Here are some of the most common house requests:

24/7 Maintenance for Landlords

Home Cleaning

Our most popular request!

24/7 Maintenance for Landlords

Lawn Care

Very popular when this is resident responsible.

24/7 Maintenance for Landlords

General Troubleshooting

Residents often request phone or video chat help for everyday troubleshooting assistance.

24/7 Maintenance for Landlords

Light Handyman Work

We often help mount TVs, assemble furniture, hang blinds/curtains, and fix resident responsible items before move-out.

24/7 Maintenance for Landlords

Lockouts

Another common request if your residents are normally responsible for contacting the locksmith.

24/7 Maintenance for Landlords

Pest Control

One of the most difficult issues to deal with and often the resident’s responsibility.

24/7 Maintenance for Landlords

Carpet Cleaning

Residents often request a carpet cleaning when their move-out date approaches.

24/7 Maintenance for Property Managers

Move-out Assistance

Residents often request help to pack and load their truck during move-out.

24/7 Maintenance for Property Managers

Junk/Furniture Removal

A common request for long term residents.

FAQ:

We pay you to increase your resident satisfaction. How?

We offer tenants a virtual concierge service, called Home Assistant, that improves their in-home experience.

Anything they need to feel comfortable in their home from furniture assembly to house cleaning, we’ve got them covered. 

We do! We are well known for both our maintenance coordination and our concierge service.

We know that maintenance coordination is a pain for most property managers, so it’s one of our core services that can be included with our virtual concierge services.  

Our maintenance coordination and concierge are two separate services.

However, if you’re interested in having us assist with maintenance coordination, we can include it with the concierge service at no additional cost.

Yes! Many of our partners have their own maintenance coordination settled with an in-house team, and only want our virtual concierge services. 

Packaging maintenance with the Home Assistant is completely optional.

Though, we often partner with an existing in-house maintenance team to offer our maintenance coordination to save them time and on-call costs.

Your residents pay an affordable monthly fee for the Home Assistant program. 

The subscription costs residents $14.99/month. 

You may reach out to us to discuss alternative pricing models if:

  • Your rent is under $800/month, or;
  • You’re interested in paying for the service for your residents.

 

Residents love Home Assistant for the elevated experience it offers to their at-home life. Some of our resident benefits include: 

  • 60 second response times to any in-home requests including: cleaning services, furniture assembly, tv mounting, and more! 
  • $50 cash reimbursements on resident caused damages within the home. 
  • Easy scheduling and tracking of requests via mobile or online portal. 

To explore all resident benefits, check out our Home Assistant deck. 

Property Managers who partner with Latchel’s Home Assistant receive 3 main benefits: 

  • Increased annual revenue of $72/unit with our revenue sharing model.
  • Increased 5 Star reviews on your online profiles with Latchel’s 4.7/5 star rating for resident satisfaction. 
  • Increased resident retention with Latchel’s blazing fast response times and mix of white glove customer service and efficient technology. 

 

Yes. We understand that residents may not want to pay for this additional service, so for the next year, we are offering a complimentary fee waiver allowing tenants to opt-out. 

Home Assistant will still be no cost to you if residents decide to opt-out.

We typically provide opt-out options for existing leases and provide everything you’ll need to include Home Assistant in new leases.