Operations Business Analyst

DO YOU WANT TO JOIN A RAPIDLY GROWING TEAM AND HAVE A BIG IMPACT?

Latchel is a Y-Combinator-backed, high-growth, and well-funded startup seeking a Growth Marketing Specialist to join our Marketing team. We are a fully remote company and invest heavily in creating a strong culture to keep us connected.

Our team is small and nimble and there are ample advancement and growth opportunities inside of Latchel.

Opportunity & Impact

We’re seeking someone who is very data-driven and possesses strong analytical skills. Our team is dedicated to supporting our customers — Property Managers, Residents, and Service Providers — with the day-to-day actions involved in taking care of maintenance and concierge service work orders.

You will drive data collection, insight-gathering and reporting across Latchel’s Operations organization and will play a key role in analyzing and defining operational efficiency opportunities. You will be a thought partner with our Operations Leadership team and will drive recommendations to support our Operations team to provide a customer obsessed experience while being productive.

Responsibilities will include:

  • Work with the operations leadership team to define and measure key performance and health indicators across our multi-channel operations organization
  • Develop and maintain critical dashboards and reporting mechanisms
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Locate and define new process improvement opportunities
  • Partner with ops leadership to develop analytical tools to support operations decision making
  • Maintain a deep knowledge of our products and features, and operational processes

Qualifications:

  • Strong mathematical skills to help collect, measure, organize and analyze data.
  • Demonstrate at least 6yrs of experience in data modification and manipulation using Excel or Google Sheets
  • Demonstrate at least 3yrs of developing queries and reports in SQL/mySQL/PostgreSQL (Latchel uses PostgreSQL)
  • Knowledge of a data visualization software
  • Knowledge of tools such as Airtable or Metabase, that will allow to build more scalable and user friendly, self-service reporting 
  • Accuracy and attention to detail
  • Passionate about data and metrics
  • Excellent root cause analysis and problem-solving skills
  • Excellent multi-tasking skills
  • Proficient English written communication skills and reading comprehension
  • Proficient in verbal English communication

Compensation:

The salary range for this role is $88 – 100k annually + company stock options (may be adjusted dependent on experience).

We also have great medical, dental, and vision plans and a 4% 1:1 401k match.

Up to 4 weeks annual PTO.

Monthly budget for home office supplies.

How to Apply:

Email your resume and a cover letter to jobs@latchel.com. Make sure the email subject includes [Operations Business Analyst] (with the square brackets). After submitting your resume, we will follow-up with next steps.