Increase Revenue & Streamline Maintenance
Offer a concierge service to residents that increases your monthly income and caters to every in-home need like housekeeping, lawn care, furniture assembly, and much more. Our partnership is no cost to you and also frees up your time spent on maintenance to enhance your operational efficiency and scalability.
Increase Revenues
Partners working with Latchel increase revenue by $48 – $72/home.
✓ Latchel packages our top-tier 24/7/365 maintenance coordination services with a high quality resident concierge.
✓ 80-90% resident opt in rates.
Increase Operational Efficiencies
Teams who use Latchel have reduced time spent on maintenance calls by 80%.
✓ Latchel handles all maintenance calls 24/7/365, including emergencies. ✓ Remote video troubleshooting that de-escalates or fixes 30% of requests to avoid unnecessary dispatching. ✓ Easy to use online portal to track requests.
Improve Online Reputation
Along with an average 4.7 out of 5 star tenant rating, Latchel sees 80-90% opt-in rates because residents love what they get:
✓ 24/7/365 access to concierge level service in 60 seconds or less via call or text.
✓ $50 reimbursement on tenant caused damages.
✓ Scheduling on their time through easy online portal.
Show Residents You Care
Residents wait just 60 seconds to get their personal assistant on the line to help with cleaning, laundry, and everything else.
Residents wait just 60 seconds to get their personal assistant on the line to help with cleaning, laundry, and everything else.
Residents schedule and manage all of their in-home services like housekeeping, handy help, and more with just a text.
Residents schedule and manage all of their in-home services like housekeeping, handy help, and more with just a text.
Residents easily video chat with Home Assistants, 24/7/365, without any app downloads or logins for all the help they need.
Residents easily video chat with Home Assistants, 24/7/365, without any app downloads or logins for all the help they need.
Residents get cash reimbursements for the most common damages they cause like garbage disposals, plumbing clogs, and lockouts.
Residents get cash reimbursements for the most common damages they cause like garbage disposals, plumbing clogs, and lockouts.
Common Home Chores Requests
Here are some of the most common house requests:
Home Cleaning
Our most popular request!
Lawn Care
Very popular when this is resident responsible.
General Troubleshooting
Residents often request phone or video chat help for everyday troubleshooting assistance.
Light Handyman Work
We often help mount TVs, assemble furniture, hang blinds/curtains, and fix resident responsible items before move-out.
Lockouts
Another common request if your residents are normally responsible for contacting the locksmith.
Pest Control
One of the most difficult issues to deal with and often the resident’s responsibility.
Carpet Cleaning
Residents often request a carpet cleaning when their move-out date approaches.
Move-out Assistance
Residents often request help to pack and load their truck during move-out.
Junk/Furniture Removal
A common request for long term residents.
FAQ:
We offer tenants a virtual concierge service, called Home Assistant, that improves their in-home experience.
Anything they need to feel comfortable in their home from furniture assembly to house cleaning, we’ve got them covered.
We also include our maintenance coordination services free of charge for all those on the Home Assistant program, saving you 80% of the time you’d normally spend on maintenance coordination.
Your residents pay an affordable monthly fee for the Home Assistant program.
The subscription costs residents $14.99/month.
You may reach out to us to discuss alternative pricing models if:
- Your rent is under $800/month, or;
- You’re interested in paying for the service for your residents.
Residents love Home Assistant for the elevated experience it offers to their at-home life. Some of our resident benefits include:
- 60 second response times to any in-home requests including: cleaning services, furniture assembly, tv mounting, and more!
- $50 cash reimbursements on resident caused damages within the home.
- Easy scheduling and tracking of requests via mobile or online portal.
To explore all resident benefits, check out our Home Assistant deck.
Yes! Latchel can prioritize your preferred vendors so we always call them first for a job.
If your preferred vendors are unavailable, or if you don’t have any preferred vendors, we’ll use vendors from the Latchel Contractor Network.
You choose your budget limits and we enforce them. If any work will be over budget, we escalate to you (or someone else that you designate) to get approval.
Yes! Many of our customers already do this. Reach out to our team to discuss how we can assist in implementation.
