Case Study

GC Realty and Development

Market: Chicago, IL       Doors: 1,200+

GC Realty & Development is a comprehensive and responsive property management company covering all over the Chicago Area including Kane, Cook, Lake, Mchenry & Dupage County as well as a large portion of the city including downtown Chicago. GC Realty manages over 1,200 doors (and growing) catering to property investors.

Since using Latchel, GC Realty has been able to significantly improve their work-life balance. Latchel has taken a lot of workload off of their plate and given them peace of mind with our 24-hour maintenance line. Leveraging our maintenance platform has greatly minimized their amount of dispatch calls.

GC’s Director of Maintenance, Ben Hiett, says:

“Having Latchel has been a godsend in a lot of ways. It’s given our residents an additional method and way to contact us and place work orders.”

Ben also mentions how much Latchel’s video troubleshooting services help resolve issues more efficiently and improve their process.

He adds: “Latchel’s been really, really good about tailoring their services to us and what we needed, and that’s made a big difference.”

We look forward to continuing to help GC improve their maintenance processes while enhancing their residents’ experience.

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