See Latchel in action.
One platform that runs two front-line jobs — a 24/7 maintenance engine that resolves requests before dispatch, and an AI call center that answers every call. Book a demo and see both running on your workflows.
- How AI troubleshooting resolves requests at intake — before a truck ever rolls
- How emergencies get de-escalated on a live video call with real experts
- How the AI call center answers leasing, owner, and resident calls day or night
Get your demo
Tell us a bit about your portfolio and pick a time that works on the next screen.
Takes 30 seconds. No commitment.
Two jobs. One platform.
Replace your after-hours answering service and improve your maintenance with one platform — and cut the cost of both.
A maintenance engine that resolves work
Built to go further than any other maintenance tool — AI fixes what it can, sends emergencies to a video call with real experts, and perfectly dispatches your techs. All based on your unique rules.
- 24/7 AI troubleshooting that fixes issues with residents
- Intelligent dispatch that bundles trips & reuses context
- An expert human support layer for top notch resident service
A call center that answers everything
Built to match what you expect from a receptionist and an answering service — every caller heard, every call routed, nothing lost to voicemail.
- Leasing, owners, residents, HOA & city — any call type
- Run your front line or back up your staff after hours
- Clean summaries to email, SMS, or your CRM
24/7 AI that resolves maintenance — not just tags it.
Most triage tools only use AI to label severity. Latchel actually fixes requests with residents, dispatches the right vendor, and gives technicians everything they need before they arrive — cutting dispatches, callbacks, and overtime.
24/7 AI Troubleshooting
Via SMS, portal, or voice, AI walks residents through step-by-step fixes and resolves issues before dispatch. At any time residents can switch to a live human on a video call.
Learn MoreIntelligent dispatching
Latchel knows when a vendor is already headed to a property and routes extra work orders to that same trip. It also spots when a new request relates to an open issue and sends the vendor who already has context.
Learn MoreEverything on the record
Resolved at intake never means losing sight of what happened. Every interaction is transcribed and saved to the work order — transcripts, tagged follow-ups, and the full back-and-forth stay attached and searchable.
Real teams. Real results.
"We've grown 300% and still run maintenance and after-hours with a single admin. Latchel resolves what it can with residents and only escalates what truly needs us — so we scale without the headcount."
"Latchel cut our after-hours costs in half across 2,000 units. The late-night emergencies that used to mean overtime and truck rolls now get handled and de-escalated before they ever reach us."
Before you book.
How long is the demo?
About 30 minutes. You'll see an overview of each of Latchel's products, how they fit into your specific workflows, and get answers to your most important questions.
Does Latchel integrate with my property management software?
Latchel integrates with Yardi, AppFolio, Buildium, Rent Manager, Rentvine, Propertyware, and Leonardo247, with lighter data pipelines available for Aptly, LeadSimple, Entrata, RealPage, and MRI.
Do I use my own technicians and preferred vendors?
Yes. Latchel dispatches your techs and preferred vendors under your rules — it doesn't replace your vendor network, it runs it more efficiently.
What happens after I submit the form?
You'll pick a meeting time on the next screen. That's it — no drawn-out sales cycle, no commitment.
Put your whole front line on autopilot.
Never miss a maintenance emergency. Never miss a lead. One platform.