Case Study

Happy Homes Property Manager

Market: Charleston, NC       Doors: 134

Happy Homes  is a full-service property management company in the Greater Charleston, SC area.

In early 2021, Happy Homes came across Latchel and found a lot of value in our resident amenity hub added as a resident benefit package. Offering this service to their residents has not only enhanced their residents’ experience but it’s also added a new revenue stream to their company.

Happy Homes Director of Happiness, Ron Krauskopf, says (in regards to Latchel’s resident amenity hub):

“Let me just say that was a complete game changer in my world.”

In addition to Latchel’s resident amenity hub, Happy Homes has found a lot of value from leveraging our 24/7 maintenance line and coordination platform to automate many of the cumbersome manual tasks involved. Prior to Latchel, they were using a call center that still required a lot of heavy lifting on their end. Since partnering with Latchel, we’ve been able to handle around 98% of all maintenance-related tasks, giving them time back to focus on growing their business, and affording more work-life balance.

It’s been exciting to watch Happy Homes succeed and we look forward to continuing to support all of their maintenance needs while enhancing their residents’ experience.

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