These troubleshooting suggestions can help you resolve common issues you can encounter when running the Rent Manager integration. Use the following steps outlined in this guide to begin troubleshooting.

Note, we sync properties every hour at XX:05, then tenants at XX:15 and jobs at XX:25. 

Content

  • Objective
  • Content
    • Missing Properties & Residents in Latchel
    • Missing Work Orders In Latchel

Missing Properties & Residents in Latchel

Step 1. Give the Latchel user permissions to the property. Do this by first going to the user’s management screen located in the setup menu on the Admin tab.

Step 2. Select the Latchel Integration User.

Step 3. Check that this Latchel user has access to the location(s) we are intended to service.

Step 4. Check that this Latchel user has access to All Properties or just the properties we are intended to service.

Missing Work Orders In Latchel 

Step 1. Make sure you assign the [Latchel] Maintenance Category to the Rent Manager Service Issue you wish to send to Latchel.

Step 2. Check that there is a property or unit assigned to the Service Issue in Rent Manager.

Step 3. If the Service Issue in Rent Manager is assigned to a building with multiple units, it is required to assign the unit versus the property in order for it to sync to Latchel successfully.

If you are still experiencing issues, please reach out to success@latchel.com for further assistance.

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