Save Time
Spend less time on maintenance & more time on the important stuff.
Protect Investments
Make sure emergencies don’t get missed. Backed by Latchel’s $1,000,000 insurance policy.
Improve tenant Happiness
4.7 out of 5 Stars across 1,450 tenant reviews.
Who Uses Latchel?
Landlords
Spend time doing things you love while Latchel protects your investments.
Property Managers
Stay focused on growth while Latchel manages and scales your maintenance operation.
nationwide Coverage in all 50 U.S. States
And a 100% USA Based call center and troubleshooting team
How It Works
1: We receive your tenant request
Your tenant calls or texts us at the dedicated line we provide to you.
You receive a realtime email notification letting you know that we received a request.
2: Screen for emergencies
We catch emergencies with 100% accuracy by pairing our experienced team with powerful software.
3: Deep dive troubleshooting
Our in-house team of maintenance experts troubleshoots with the tenant over the phone. We prevent an unnecessary dispatch of a contractor.
We notify you if we fix the issue on the phone.
4: Dispatch a Contractor
We dispatch a contractor if we can’t troubleshoot the issue. We can dispatch your favorite contractors or a Latchel contractor.
We tell you which contractor goes out and when they will arrive at the property.
5: Follow-Up to resolve
We follow up at the end of the contractor’s appointment to make sure everything got fixed. We follow up with both the tenant and the contractor.
We notify you when the job is completed.
We use a network of vetted contractors.
We'll dispatch a contractor from the Latchel Contractor Network or we can dispatch your own preferred vendors. Latchel Contractors are licensed, bonded, and insured based on local requirements - all of them vetted through our in-house team to ensure quality.
Never be “on-call” again.
With our 24/7 Emergency Service, we take all your renter calls and texts. We screen for emergencies, troubleshoot with our in-house service pros, and dispatch contractors when necessary. We protect your rental properties from damage and your renters from safety hazards.
Software to create transparency.
Our software tracks maintenance coordination in real time. You get an online portal and automatic email notifications throughout the process. Always know the status of a maintenance request.
“We deliver a top-notch maintenance experience because everyone we hire comes from property management and construction. We then add a layer of software technology across our processes so that our team performs at their peak.”
Customer Reviews
Talk To Customers
Latchel hosts a discord channel for our customers and the community. We also post educational content, webinars, and announcements on our discord channel, all for free. Come talk to real Latchel customers and chat with the community about property management.
Pricing
(All of our plans are month to month, no long term contracts.)
Billed Monthly
Billed Monthly