How Latchel Can Help You

Save Time

Spend less time on maintenance & more time on the important stuff.

Protect Investments

Make sure emergencies don’t get missed. Backed by Latchel’s $1,000,000 insurance policy.

Improve Tenant Happiness

4.7 out of 5 Stars
across 1,450 tenant reviews.

Nationwide coverage in all
50 U.S. States

Who Uses Latchel?

Landlords

Spend time doing things you love while Latchel protects your investments.

Property Managers

Stay focused on growth while Latchel manages and scales your maintenance operation.

How Does it Work?

1. We receive your tenant request

Your tenant calls or texts us at the dedicated line we provide to you!

You receive a realtime email notification letting you know that we received a request.

3. Deep Dive Troubleshooting

Our in-house team of maintenance experts troubleshoots with the tenant over the phone. We prevent an unnecessary dispatch of a contractor.

2. Screen for Emergencies

We catch emergencies with 100% accuracy by pairing our experienced team with powerful software.

4. Dispatch a Contractor

We dispatch a contractor if we can’t troubleshoot the issue. We can dispatch your favorite contractors or a Latchel contractor.

We notify you if we fix the issue on the phone.

We tell you which contractor goes out and when they will arrive at the property.

5. Follow-up to Resolve

We follow up at the end of the contractor’s appointment to make sure everything got fixed. We follow up with both the tenant and the contractor.

We notify you when the job is finished

How Does it Work?

1. We receive your tenant request

Your tenant calls or texts us at the dedicated line we provide to you!

You receive a realtime email notification letting you know that we received a request.

2. Screen for Emergencies

We catch emergencies with 100% accuracy by pairing our experienced team with powerful software.

3. Deep Dive Troubleshooting

Our in-house team of maintenance experts troubleshoots with the tenant over the phone. We prevent an unnecessary dispatch of a contractor.

We notify you if we fix the issue on the phone.

4. Dispatch a Contractor

We dispatch a contractor if we can’t troubleshoot the issue. We can dispatch your favorite contractors or a Latchel contractor.

We tell you which contractor goes out and when they will arrive at the property.

5. Follow-up to Resolve

We follow up at the end of the contractor’s appointment to make sure everything got fixed. We follow up with both the tenant and the contractor.

We notify you when the job is finished

Latchel's Vetted Contractors

We Find Service Providers For You

We’ll dispatch a Latchel sourced service provider or we can dispatch your own preferred vendors.

Latchel makes spending quality time easy

Never be “on-call” again.

With our 24/7 Emergency Service, we take all your tenant calls and texts. We screen for emergencies, we troubleshoot to avoid an unnecessary dispatch, and we dispatch service providers if necessary. We protect your properties from damage and your tenants from safety hazards.

Latchel makes spending quality time easy
Latchel Dashboard makes Maintenance Easy

Software to create transparency.

Our software tracks maintenance coordination in real time. You get an online portal and automatic email notifications throughout the process. Always know the status of a maintenance request.

Customer Reviews

Latchel hosts a Facebook Group for our customers and the community. We also post educational content, webinars, and announcements on our Facebook Group, all for free. Come talk to real Latchel customers and chat with the community about property management.

Latchel Services

(All of our plans are month to month, no long term contracts.)

Premium

We'll take all of your tenant calls and coordinate all maintenance issues

Technology Solutions

  • Latchel chatbot
  • Referal Program

Maintenance Coordination

  • Latchel Contractor Network
  • 24/7/365 Emergencies
  • Non-Emergencies

Schedule a Live Demo