The First Resident Experience Platform for Maintenance
Make Repairs a Peak Resident Experience
Transform your maintenance process into a resident-first experience that boosts owner retention and fuels business growth. Whether fixing 30% of issues up front, leaving a 5-Star review, or getting an immediate response to a phone call, your residents will be smiling the whole way through.
How Latchel Helps
Maintenance Efficiency
Shield your team from the 24/7 barrage of maintenance while automating the tedious tasks that suck up your time.
Revenue Generation
Generate more revenues for every door you manage while protecting you and your owners from accidental repair costs.
No Cost Partnership
Improve your margins and turn a traditional cost into revenue by leveraging Latchel’s flexible partnership with zero cost to you.
Put Your Residents First
Generate 5-Star Reviews
Residents talk to a real person in just 15 seconds, fix up to 30% of issues on the phone, and get regular follow-ups from Latchel’s AI creating more 5-Star reviews on Google.
Solve Problems Fast
You get a real-time view of job progress along with automated alerts when repairs get stuck. Chat directly with Latchel’s maintenance experts so that solving problems for residents is fast and easy.
Increase Resident Value
Give your residents access to $2,700 in credits for accidental damages, housekeeping, and chargeback reimbursements, transforming painful fee conversations into wow moments.
Use Maintenance As A Retention Tool
Better Resident Retention Starts with Maintenance
Poorly handled maintenance is the top reason residents attrit. On top of that, resident attrition is the number one blocker to better NOI.
That’s why Latchel’s workflows put residents first – scheduling work based on resident availability, sending preventative supplies to reduce dispatching, and even providing residents with credits for housekeeping.
Turn Maintenance
Into Ancillary Revenue
Turn Maintenance
Into Ancillary Revenue
Combine a world class maintenance experience with Latchel’s resident benefit to transform a traditional cost into ancillary revenue. Home Assistant foots the bill for resident-caused damage saving your residents an average of $600/year.
Financial Protection for You and Residents
Financial Protection for You and Residents
Latchel foots the bill for resident-caused damage, preventing uncomfortable conversations with residents and owners all while protecting your assets.
No budget? No problem.
Tight budget? No problem.
Our mission is to help you deliver an incredible resident experience without sacrificing your bottom line. Combine Latchel’s maintenance experience platform with our resident benefits, and pay for 100% of the software through the ancillary revenues that you generate, no out-of-pocket cost.
Results that Speak for Themselves
I think we might have the best solution in property management in Latchel. What you don’t want as a CEO is to be burning time on operations when you’re driving for sales & revenue. Once we committed to Latchel, it changed the game for us.”
Johnny Wolff, Homeroom
