Frequently Asked Questions
Find answers to common questions about Latchel with our FAQs.
Property Manager Questions
How do my residents reach Latchel for a maintenance request?
Residents can submit maintenance requests in 3 ways:
- Call
- Text
- Online Dashboard
Upon signing up with Latchel, we’ll provide you and your residents with a dedicated maintenance phone number. This phone number is created using your local area code(s).
We’ll always respond to all resident requests in 60 seconds or less.
What happens when my resident calls in?
Get a full deep dive on our process on the property maintenance services page.
Who will be troubleshooting and dispatching my maintenance calls?
An experienced property manager or contractor troubleshoots and dispatches your work. Everyone on our troubleshooting team has at least 2 years experience in property management and maintenance. Many of our employees come from a general contracting background. We understand maintenance and we know a good priced contractor from a bad one.
Can I prioritize my preferred vendors?
Absolutely! You choose the technicians and vendors you already trust, and Latchel dispatches to them in the order you set.
How do you control costs and protect budget limits?
You choose your budget limits and we enforce them.
If any work will be over budget, we escalate to you (or someone else that you designate) to get approval.
What benefits do residents get with Home Assistant?
To get a full picture of everything residents will get with the Home Assistant Amenity package, head to the Home Assistant page.
Answers by topic
Every feature page carries its own set of questions and answers. Pick the part of the platform you are looking at.
Maintenance Intake
AI triage, resolution rates, and balancing automation with a real person.
Read the answersEmergency Support
Response times, after-hours cover, and what counts as an emergency.
Read the answersDispatch & Scheduling
Scheduling speed, vendor non-responsiveness, and backup vendors.
Read the answersBudgets & Approvals
Enforcing repair budgets, approving estimates, and owner control.
Read the answersInvoicing & Payments
Collecting vendor invoices, routing to accounting, and paying faster.
Read the answersWork Order Tracking
Seeing every job in one place, history, photos, and vendor metrics.
Read the answersResident Benefits
Ancillary revenue per door, what to include, and how programs work.
Read the answersReporting & Analytics
Operational health metrics, benchmarks, and custom reporting.
Read the answersHave more questions?
Head to our Contact Us page to submit your questions.
Property Managers
For the fastest response from our support team, please login to your Latchel account and use the Support Chat.
Latchel Residents
For the fastest response, please call or text the Latchel phone number provided to you by your property manager.
Latchel Vendors
For the fastest response, please text us at (206) 899-0029