Frequently Asked Questions
Find answers to common questions about Latchel with our FAQs.
Property Manager Questions
Residents can submit maintenance requests in 3 ways:
- Online Dashboard
Upon signing up with Latchel, we’ll provide you and your residents with a dedicated maintenance phone number.
This phone number is created using your local area code(s).
We’ll always respond to all resident requests in 60 seconds or less.
You choose your budget limits and we enforce them.
If any work will be over budget, we escalate to you (or someone else that you designate) to get approval.
To get a full picture of everything residents will get with the Home Assistant Amenity package, head to latchel.com/features/home-assistant.
Have more questions not answered above? Head to our Contact Us page to submit your questions.
For the fastest response, please call or text the Latchel phone number provided to you by your property manager.
For the fastest response, please text us at