OPPORTUNITY & IMPACT
Latchel is an early stage, Y Combinator-backed startup; we began operations in February 2017. In March 2018 we launched 24/7 emergency maintenance services and have grown rapidly since then. You’ll be joining a small, nimble team in a fast-paced and growing team. By joining at such a pivotal moment you will be essential to Latchel’s continued success, building our culture, and grow as a leader within the company.
ABOUT LATCHEL & OUR INDUSTRY
Latchel supports property management companies and landlords across the US. Our primary service troubleshoots and dispatches 24/7 emergencies for property managers. We work with a company’s existing vendors if they have them and provide vendors when their vendors are unavailable or they don’t have them. We provide diagnostic, troubleshooting, and dispatching services so property managers have more free time and less frustration. We use technology to improve the experience for renters and vendors and make our operations processes more efficient.
Latchel offers services in several multi-billion dollar industries. Property management is a $72B industry in the US; contractor services are worth hundreds of billions. Both of these industries are underserved by technology and suffer from low market penetration and extreme fragmentation. At Latchel, we believe we understand the reasons for low market penetration and take a different approach than other companies in the field. We’d love to talk to you more about this. Please apply to one of the jobs below so we can talk more about this challenge. Want to learn more about working at Latchel? Read our Leadership Principles.
Latchel is a 100% remote team so everyone is expected to be autonomous and self-motivated. We invest heavily in making our remote culture feel like a connected team and also invest in making your workspace the most effective you can be.
Send applications to jobs @ latchel dot com. In your email please tell us why you are interested in Latchel.
On-Demand Maintenance Troubleshooter & Dispatcher – Fully Remote
Are you a property manager or maintenance tech looking for extra cash and a flexible schedule? Are you able to troubleshoot common rental property emergencies over the phone? We’re hiring on-demand troubleshooters and dispatchers to diagnose emergencies, troubleshoot requests, and if required, dispatch technicians. You pick your hours of availability. You can work from anywhere with a solid internet connect and/or cell signal. Think of it like Uber for Troubleshooters.
1. Call tenants to understand their maintenance issues.
2. Guide them to fix issues over the phone and to de-escalate emergency situations so they’re no longer emergencies.
3. Call out to maintenance technicians if emergencies can’t be fixed or de-escalated. We want to get someone out immediately for most emergencies.
4. Once a technician gives you verbal confirmation that they can go out, you assign them the work order in our software and you’re all done! Nice work. Our average incoming emergency requires about 15 minutes to resolve.
On-Demand Maintenance Troubleshooter & Dispatcher – Fully Remote
We are looking for a customer-obsessed maintenance coordinator! If you enjoy working with customers over the phone, taking inbound calls, and making outbound calls, then this is the perfect position for you.
Make sure that tenants get their maintenance requests coordinated promptly and efficiently. Read more…
Vendor Associate – Fully Remote
Do you love working with vendors? If you enjoy working with maintenance vendors and helping them get work done and get paid promptly, then this is a great position for you. Read more…
Sr. Vendor Specialist – Fully Remote (w/ travel)
Are you excited about building a national home maintenance vendor network? If you enjoy working with maintenance vendors, managing complex projects, and building for scalable and rapid growth, this is an excellent position for you. Read more…
Property Management Associate – Fully Remote
Do you like helping people with their businesses? We are looking for property management associates who understand the best way to solve maintenance challenges and get work orders unstuck. Read more…
Sr. Property Management Specialist – Fully Remote (w/ travel)
Do you enjoy client account management? Do you like helping people with their businesses? We’re looking for people to bridge the gap between account management and maintenance coordination. This is a position with lots of paths to grow within the company. Read more…
Process Specialist – Fully Remote
Do you like helping people grow and improve professionally? We are looking for detail-oriented people who enjoy training and coaching others. This is a management-track position with ample growth opportunity. Read more…
Operations Supervisor – Fully Remote
Do you like helping people grow and improve professionally? Are you a data-driven people leader who can manage the metrics and motivate people? If so, read more…
Customer Experience Manager – Fully Remote
Are you an expert at process improvement and root cause analysis? We’re hiring a customer experience manager to drive quality and process improvement within our Operations Department. Read more…
Web Developer / Software Engineer – Fully Remote
Want to join an early stage startup? Get in on the ground floor of a rapidly growing seed stage company. We offer competitive pay and equity packages that can be adjusted to meet your personal goals. We primarily work in AngularJS, PHP, Postgresql. If you are interested in solving problems in the property management space we’d love to hear from you. Read more…
Business Development Rep – Fully Remote
Are you looking to join a successful sales team with a highly attractive product? Our sales engine is the backbone of our company’s growth. If you are interested in joining a small, close knit sales team, we’d love to hear from you!
PAY & BENEFITS
Latchel offers nationwide medical, dental, and vision coverage. All employees have stock options. We offer competitive and flexible pay and stock packages set according to market data gathered from OpenComp.co.
At Latchel, we believe being an “Equal Opportunity Employer” is not going far enough. Of course we give everyone an equal opportunity and do not discriminate on the basis of gender, race, religion, national origin, age, disability or genetic information. However, despite many employers practicing non-discriminatory practices, the wage gap continues to exist. That’s why at Latchel we do not engage in the traditional salary negotiation dance. We are up front about the pay structure and give prospective salaried employees three packages to choose from that balance salary and equity. Hourly employees have a set scheduled pay increase as long as their performance meets expectations.
For all positions, there is a clear advancement path set by market rates determined by OpenComp.co and we review performance every quarter.
You can read more about our culture, benefits, and interview tips in our New Employee Handbook.