Latchel is a fast growing, early stage startup backed by
Y Combinator and F-Prime.
Always have been, always will be. Remote gives us access to a diverse breadth of talent and forces us to build better internal processes.
We constantly seek to understand why the industry works the way it does and how to make it work even better
Our leadership principles guide professional development and inspire internal growth too.
We want to empower property managers to deliver unbeatable customer service.
By succeeding in our mission, property maintenance will be easy and enjoyable for everyone living in a home.
Our Core Principles
Latchel’s 14 Leadership Principles are core to how Latchel operates. All Latchel
employees are hired, trained, and reviewed based upon values such as:
We consider every user of Latchel’s services to be a customer. Thus, our goal is to provide every user with the best possible experience using our services and interacting with our employees.
We constantly seek to understand why the industry works the way it does and how to make it work even better. At Latchel, we challenge ourselves to grow, even when it’s uncomfortable.
Bias for Action
We act quickly so we can learn quickly. Similarly, we don’t waste precious time talking about hypotheticals when we can deliver now and discuss reality and ways to improve. We prototype our ideas and get real feedback.
Latchel is a 100% remote team. We invest heavily in making our remote culture feel connected and invest in making your workspace the most effective it can be. If you’re ready to grow your career and join our fast-growing team, check out our open positions below.
Latchel is a Y Combinator-backed, Series A startup seeking a Customer Success Manager for our growing Customer Success team. We are a fully remote company and invest heavily in creating a strong culture to keep us connected.
Customer Success owns the post-sales customer journey at…
Pay and Benefits
Nationwide medical, dental, and vision coverage
401k with matching
Up to 4 weeks annual PTO
Monthly budget for home office supplies
Latchel is proudly backed by:
By joining at such a pivotal moment you will be essential to Latchel’s continued success, building our culture, and grow as a leader within the company.
Latchel has been featured in
We offer competitive and flexible pay and stock packages set according to market data gathered from OpenComp.co.
At Latchel, we believe being an “Equal Opportunity Employer” is not going far enough. Of course we give everyone an equal opportunity and do not discriminate on the basis of gender, race, religion, national origin, age, disability or genetic information. However, despite many employers practicing non-discriminatory practices, the wage gap continues to exist. That’s why at Latchel we do not engage in the traditional salary negotiation dance. We are up front about the pay structure and give prospective salaried employees three packages to choose from that balance salary and equity. Hourly employees have a set scheduled pay increase as long as their performance meets expectations.
For all positions, there is a clear advancement path set by market rates determined by OpenComp.co and we review performance every quarter.
You can read more about our culture, benefits, and interview tips in our New Employee Handbook.