What property managers say about Latchel
Latchel is the AI front office for property managers: one platform that runs a 24/7 maintenance engine and an AI call center. This page collects what customers say about it, in their own words and with their names on it, plus where to read independent reviews.
How is Latchel rated?
Residents rate Latchel 4.8 out of 5 on average, across more than 126,000 five-star ratings, and Latchel's Google rating is also 4.8 out of 5. Independent buyer reviews from property managers are on G2, Capterra, GetApp and Software Advice. Latchel does not pay for reviews on any of them.
What do customers say about Latchel?
Property managers describe two things most often: the hours maintenance stops taking, and residents getting an answer at any hour. Each quote below is from a published case study, with the company's portfolio size at the time.
"We're always looking for the blend of automation and white-glove customer service and where they can meet and Latchel's just been a really perfect fit."
"Latchel saves us probably about 80% of the work hours we used to spend on maintenance, Latchel does for us, and that's what I love about Latchel."
"Having Latchel has been a godsend in a lot of ways. It's given our residents an additional method and way to contact us and place work orders."
"The second our team committed and realized how valuable Latchel could be, it was within a few weeks of that where we really kind of turned a corner and maintenance became something that wasn't a huge concern of ours."
"My most favorite part about Latchel is the 24/7 video troubleshooting option for the tenants. I feel like that is an awesome service and it's helping resolve simple issues that otherwise would have taken more time for us to call in."
"Customer service of the Latchel team is pretty much beyond any other third party integration we work with. We feel like we have very personal service with Latchel and it's been very helpful, in the setup, in the continuance of using."
"I found a lot of value working with Latchel and the Latchel team to really customize our service based on our own needs, especially for some of my clients that have home warranties or preferred service vendors."
"I would definitely recommend it to other RPMs. It's very easy to sign up and the onboarding process is also easy to get started."
What results do Latchel customers report?
Across Latchel customers, 23% of maintenance requests are solved at intake before anyone is dispatched, 48% of emergencies are de-escalated on a live video call, and property managers collect about eight new 5-star reviews for their own business each month.
Requests solved at intake
AI troubleshooting walks residents through the fix by SMS, portal or voice, so no truck rolls. How 24/7 troubleshooting works.
Emergencies de-escalated
After-hours emergencies go to a live video call with real experts, and most never need an overnight dispatch. Emergency maintenance support.
New 5-star reviews each month
Residents who get a fast, documented resolution leave reviews for the property manager, not just for Latchel. Reputation management.
Who reviews Latchel?
Property managers are Latchel's customers. Their reviews are about outcomes for the business: time saved, dispatches avoided, after-hours coverage, owner retention. That is what the quotes above and the case studies cover.
Residents are the people Latchel talks to. They rate every interaction after their request is handled, and that is where the 4.8 average and the 126,000-plus five-star ratings come from. Read how Latchel works for residents.
Review sites add a third layer. G2, Capterra, GetApp and Software Advice verify that a reviewer is a real buyer before publishing, which is why they are linked above rather than quoted here. See the full feature overview for what those reviewers are evaluating.
Questions people ask about Latchel reviews
Is Latchel a legitimate company?
Yes. Latchel, Inc. was founded in 2017, has resolved more than 132,000 maintenance emergencies for property managers across the United States and Canada, and has been covered by The Wall Street Journal, TechCrunch, Inc. and Inman. The customers quoted on this page are named, with their company and portfolio size, and each quote links to its full case study.
Who writes Latchel reviews: property managers or residents?
Both, and they review different things. Property managers are Latchel's customers, and their reviews are about outcomes: hours saved, dispatches avoided, after-hours coverage. Residents are the people Latchel talks to, and they rate each interaction after their request is handled. That is where the 4.8 out of 5 average comes from. Reviews on employer sites are about working at Latchel, not using it.
Where can I read independent Latchel reviews?
On Google, where Latchel is rated 4.8 out of 5, and on the software review sites G2, Capterra, GetApp and Software Advice, which verify that reviewers are real buyers. Links to each are on this page. Latchel does not pay for reviews or incentivize ratings.
How does Latchel collect its resident rating?
Residents rate their experience after Latchel handles their request, whether it was resolved through AI troubleshooting, a live video call or a vendor dispatch. Latchel has collected more than 126,000 five-star ratings this way, and the average across all ratings is 4.8 out of 5.
What size of property manager uses Latchel?
From under 100 doors to around 18,000. The customers on this page range from South Bay Home Rental, a 120-door firm in California, to RHOME, which manages about 18,000 doors across the United States and Canada, with single-family, multifamily and coliving portfolios in between.
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A 30-minute demo of the maintenance engine and the AI call center, running on your rules. No commitment.