Sleep through the night and enjoy the weekend.

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Never be “on-call” again. Latchel will:

  1. Take all your tenant calls.
  2. Diagnose for emergencies.
  3. Troubleshoot with our expert team.
  4. Dispatch contractors when needed.
  5. Follow up to ensure a complete job.
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Latchel makes spending quality time easy

Latchel delivers a reliable and consistent experience.

Instead of waking you up at midnight or interrupting your work day, your tenant calls Latchel.

1. Accuracy

We take your tenant through an emergency diagnostic that catches emergency issues with 100% accuracy.

2. Cost Savings

We troubleshoot your tenant’s issue over the phone with our team of maintenance professionals. Our goal is to save you money on unnecessary contractor dispatches.

3. Reliable Dispatching

We dispatch contractors based on your preferences and can fully customize down to the individual property level. We can also dispatch a Latchel contractor if your preferred vendors are not available.

Increasing Your Tenant Happiness

4.7 out of 5 Stars across 1,416 Tenant Reviews

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Why use an Emergency Hotline?

Stop Taking Tenant Calls After Hours

How much productivity goes down the drain when property managers don’t get a good night’s sleep? You should be focusing on business growth, not waking up in the middle of the night to handle maintenance emergencies.

Why do it yourself when Latchel does it for you?

When Latchel has the processes and technology to support your emergency hotline, why should you do it yourself?

What if my on-call guy doesn’t pick up?

Don’t get caught in a bad situation where your on-call guy misses an emergency call that causes property damage. Latchel has a fully staffed call center with the process and technology needed to successfully dispatch when there is an emergency. Why leave it up to chance? Latchel protects property investments from damage and liability.

Emergency Only Products


We'll take your tenant calls and coordinate emergency maintenance issues after business hours.

Technology Solutions

  • Latchel chatbot
  • Referral Program

Maintenance Coordination

  • Latchel Contractor Network
  • 5pm - 9am Mon - Fri Emergencies
  • Weekend Emergencies
  • Holiday Emergencies
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