How It Works
Instead of waking you up at midnight or interrupting your work day, your tenants call Latchel. First, we take your tenant through an emergency diagnostic. Then we'll troubleshoot their issue over the phone to prevent an unnecessary visit from a vendor.
If we determine that your tenant is having a true emergency, we'll dispatch the best vendor for the job. We dispatch within 2 hours and vendors charge the minimum amount necessary to prevent property damage or fix the habitability issue. We can also dispatch your preferred vendors.
Protecting Your Budget
We enforce a strict budget for all emergencies. If you want more protection, you have the option to increase your budget limit when you begin services.
What qualifies as an emergency?
Any issue that can cause property damage or is a legal obligation to fix because of tenant habitability is considered an emergency.
- Leaks that could cause property damage
- No functioning toilets in the house
- No heat in cold weather (under 45F; 55F if young children, elderly, or sick people are present)
- No AC in hot weather (over 95F; 85F if young children, elderly, or sick people are present)
- Security and safety issues (broken windows, open doors)
- Electrical outages (not caused by power company) and loss of power to medical equipment
- Life threatening emergencies are directed to 911
Why use an Emergency Hotline?
stop taking tenant calls after hours
How much productivity goes down the drain when property managers don't get a good night's sleep? You should be focusing on business growth, not waking up in the middle of the night to handle maintenance emergencies.
why do it yourself when latchel does it for only $0.50 per door?
When Latchel has the processes and technology to do your emergency hotline for only $0.50 per door, why should you do it yourself?
What if my on-call guy doesn't pick up?
Don't get caught in a bad situation where your on-call guy misses an emergency call that causes property damage. Latchel has a fully staffed call center with the process and technology needed to successfully dispatch when there is an emergency. Why leave it up to chance? For only $0.50 per door, Latchel protects your owners investments from damage and liability.
Avoid expensive Labor lawsuits
Several property management firms have recently suffered lawsuits due to labor laws associated with on-call overtime pay for property management workers. Can you imagine paying out a huge lump sum due to a labor lawsuit? There is no need to worry about OT accounting and on-call workers when you use Latchel.
After hours Service: $25 + $0.50 per door
Latchel uses amazing technology and precise operational process to provide an amazing emergency hotline cheaper than any other on the market. We charge a $25 monthly fee to provide you a dedicated phone line and then you ONLY pay $0.50 per door per month for our After Hours emergency hotline service. We are the only company that will provide a Latchel vendor if your preferred vendors are not available.
24/7 Service: $25 + $1 per door
Latchel uses amazing technology and precise operational process to provide an amazing emergency hotline cheaper than any other on the market. We charge a $25 monthly fee to provide you a dedicated phone line and then you ONLY pay $1 per door per month for our full 24/7 emergency hotline service. We are the only company that will provide a Latchel vendor if your preferred vendors are not available.
Apartments & communities: Custom pricing
We can customize our packages and pricing for property management companies that manage apartments and communities. We understand that maintenance for larger complexes is a different beast than single family residences.