Spend less time on maintenance & more time on the important stuff.
Make sure emergencies don’t get missed. Backed by Latchel’s $1,000,000 insurance policy.
Improve tenant Happiness
4.7 out of 5 Stars across 1,450 tenant reviews.
Who Uses Latchel?
Spend time doing things you love while Latchel protects your investments.
Stay focused on growth while Latchel manages and scales your maintenance operation.
nationwide Coverage in all 50 U.S. States
And a 100% USA Based call center and troubleshooting team
How It Works
1: We receive your tenant request
Your tenant calls or texts us at the dedicated line we provide to you.
You receive a realtime email notification letting you know that we received a request.
2: Screen for emergencies
We catch emergencies with 100% accuracy by pairing our experienced team with powerful software.
3: Deep dive troubleshooting
Our in-house team of maintenance experts troubleshoots with the tenant over the phone. We prevent an unnecessary dispatch of a contractor.
We notify you if we fix the issue on the phone.
4: Dispatch a Contractor
We dispatch a contractor if we can’t troubleshoot the issue. We can dispatch your favorite contractors or a Latchel contractor.
We tell you which contractor goes out and when they will arrive at the property.
5: Follow-Up to resolve
We follow up at the end of the contractor’s appointment to make sure everything got fixed. We follow up with both the tenant and the contractor.
We notify you when the job is completed.
Talk To Customers
Latchel hosts a Facebook Group for our customers and the community. We also post educational content, webinars, and announcements on our Facebook Group, all for free. Come talk to real Latchel customers and chat with the community about property management.
(All of our plans are month to month, no long term contracts.)