Build a Competitive Advantage With
An After Hours Resident Concierge
Latchel’s after-hours concierge increases your NOI and reduces your
on-call costs, while creating a luxury living experience for residents.
To help property managers increase net operating income and create scaleable operations for growth.
Increase Net Operating Income
Property Managers working with Latchel can increase NOI by $2,400/year for every 100 units under management.
Reduce On-Call Costs
Teams who use Latchel have eliminated on-call rotations and reduced on-call costs.
Latchel handles your after-hours maintenance calls 24/7/365, including emergencies.
Remote video troubleshooting that de-escalates or fixes 30% of requests to avoid unnecessary dispatching.
Easy to use online portal to track after hours maintenance requests.
Improve Online Reputation
Along with an average 4.7 out of 5 star tenant rating, Latchel sees a 90% opt-in rate because residents love what they get:
24/7/365 access to concierge level service in 60 seconds or less.
$50 reimbursement on tenant caused damages.
After-hours troubleshooting over video with no logins or downloads required.
*Reviews are recorded and automatically pushed to your online profiles to give marketing a boost.
How Does it Work?
You receive a realtime email notification letting you know that we received a request.
We notify you if we fix the issue on the phone.
We tell you which contractor goes out and when they will arrive at the property.