Build a Competitive Advantage With
An After Hours Resident Concierge

Latchel’s after-hours concierge increases your NOI and reduces your

on-call costs, while creating a luxury living experience for residents.

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LATCHEL’S MISSION:

To help property managers increase net operating income and create scaleable operations for growth.

  • Increase Net Operating Income

  • Reduce On-Call Costs

  • Improve Online Reputation

Increase Net Operating Income

Property Managers working with Latchel can increase NOI by $2,400/year for every 100 units under management.

  • Latchel packages our top-tier after hours maintenance coordination services with a high quality resident concierge.

  • Zero cost to you even when units opt-out of the service.

  • Up to 3% cash back on maintenance invoices processed by Latchel for after hours maintenance issues.

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Reduce On-Call Costs

Teams who use Latchel have eliminated on-call rotations and reduced on-call costs.

  • Latchel handles your after-hours maintenance calls 24/7/365, including emergencies.

  • Remote video troubleshooting that de-escalates or fixes 30% of requests to avoid unnecessary dispatching.

  • Easy to use online portal to track after hours maintenance requests.

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Improve Online Reputation

Along with an average 4.7 out of 5 star tenant rating, Latchel sees a 90% opt-in rate because residents love what they get:

  • 24/7/365 access to concierge level service in 60 seconds or less.

  • $50 reimbursement on tenant caused damages.

  • After-hours troubleshooting over video with no logins or downloads required.

    *Reviews are recorded and automatically pushed to your online profiles to give marketing a boost.

How Does it Work?

1. We receive your tenant request

Your tenant calls or texts us at the dedicated line we provide to you.

You receive a realtime email notification letting you know that we received a request.

2. Screen for Emergencies

We catch emergencies with 100% accuracy by pairing our experienced team with powerful software.

3. Deep Dive Troubleshooting

Our in-house team of maintenance experts troubleshoots with the tenant over the phone. We prevent an unnecessary dispatch of a contractor.

We notify you if we fix the issue on the phone.

4. Dispatch a Contractor

We dispatch a contractor if we can’t troubleshoot the issue. We can dispatch your favorite contractors or a Latchel contractor.

We tell you which contractor goes out and when they will arrive at the property.

5. Follow-up to Resolve

We follow up at the end of the contractor’s appointment to make sure everything got fixed. We follow up with both the tenant and the contractor.

We notify you when the job is finished

Learn More About Our Process

Meet With Our Team To Learn More: