Along with an average 4.7 out of 5 star tenant rating, Latchel sees a 90% opt-in rate because residents love what they get:
24/7/365 access to concierge level service in 60 seconds or less.
$50 reimbursement on tenant caused damages.
After-hours troubleshooting overvideo with no logins or downloads required.
*Reviews are recorded and automatically pushed to your online profiles to give marketing a boost.
How Does it Work?
Latchel’s support network ensures the right response is given to a tenant’s issue through every stage of the process. From when the tenant first reaches out to troubleshooting the issue for emergencies to fully resolving the issue over the phone or through dispatching vetted contractors.
1. We receive your tenant request
Your tenant calls or texts us at the dedicated line we provide to you.
You receive a realtime email notification letting you know that we received a request.
2. Screen for Emergencies
We catch emergencies with 100% accuracy by pairing our experienced team with powerful software.
3. Deep Dive Troubleshooting
Our in-house team of maintenance experts troubleshoots with the tenant over the phone. We prevent an unnecessary dispatch of a contractor.
We notify you if we fix the issue on the phone.
4. Dispatch a Contractor
We dispatch a contractor if we can’t troubleshoot the issue. We can dispatch your favorite contractors or a Latchel contractor.
We tell you which contractor goes out and when they will arrive at the property.
5. Follow-up to Resolve
We follow up at the end of the contractor’s appointment to make sure everything got fixed. We follow up with both the tenant and the contractor.
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