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Maintenance Support

We pick up when your Residents call.

Latchel is your frontline support for resident communication. We pick up your maintenance calls in less than 60 seconds, 24/7/365.

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How it Works

On-Demand Maintenance Troubleshooter & Dispatcher
Step #1

Residents call, text, or message us via the platform

Anytime your residents have a request, they can contact us via call, text, or online dashboard. Their dedicated Latchel phone number is created with the area code in your market. 

On-Demand Maintenance Troubleshooter & Dispatcher
Step #2

We respond in 60 seconds or less. 24/7/365

Whether it’s routine or an emergency, we proudly offer 60 second response times to all your tenants 24 hours a day, 7 days a week, 365 days a year.

Not only does Latchel handle maintenance calls, we also connect tenants with pros to tackle home needs like housekeeping, laundry service, lawn care, dog walking, and much more.

On-Demand Maintenance Troubleshooter & Dispatcher
Step #3

We get to the bottom of the service request.

Latchel’s team is always standing by to resolve any tenant problems. We also offer proactive video troubleshooting to help resolve problems on the spot, so tenants can live comfortably without waiting for help.

On-Demand Maintenance Troubleshooter & Dispatcher
Step #4

We schedule and dispatch your preferred vendors

We confirm your residents’ availability and dispatch your preferred vendors accordingly. If needed, we can dispatch Latchel contractors if your preferred vendors are not available.

On-Demand Maintenance Troubleshooter & Dispatcher
Step #5

We Confirm 100% Resident Satisfaction

We follow up at the end of the service provider’s appointment to make sure everything got fixed. We follow up with both the resident and the service provider.

On-Demand Maintenance Troubleshooter & Dispatcher
Step #1

Residents call, text, or message us via the platform

Anytime your residents have a request, they can contact us via call, text, or online dashboard. Their dedicated Latchel phone number is created with the area code in your market. 

Less time on the phone. Hooray.

Latchel’s property management maintenance software features an all-new dashboard that tracks all the things you care about. From work order statuses to unit maintenance history, we got you covered.

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Track work orders faster
We take pride in documenting every tenant call and every work order placed. View all your work orders and their status in your Latchel dashboard.
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Nothing slips through the cracks

We provide full visibility into what work orders need your attention so that you can focus on providing the best customer service in town.

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Make managing vendors easy

Remembering which vendor to send to each property is hard. Latchel lets you configure dispatching rules to get service appointments booked at lightning speed.

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We’ve been able to save around $40k annually with a streamlined maintenance operations.

Ian Joseph, Miller Laine Property Mgmt

Results That Raise The Bar

Once upon a time, handling maintenance for 200 doors was a challenge. With Latchel, you can handle 1,000 doors before you even break a sweat.

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Save Time

Spend less time on tedious tasks and more time delivering excellent service.

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Protect Every Asset

Never miss an emergency. Backed by Latchel’s $1,000,000 insurance policy.

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Improve Resident Happiness

Latchel averages a 4.8 out of 5 star rating for resident satisfaction.

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Improve Vendor Relationships

Spend time building great relationships, not making dispatch calls.

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Enforce Budget Limits

Enforce budgets and get automatic notifications for approvals.

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Custom Emergency Detection

We catch emergencies by pairing our experienced team with powerful software.

Our Mission

Empower property managers to deliver unbeatable customer experiences.

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Increase Revenues

With our resident amenity services, property managers deliver a level up on service that no competitor can beat and make more money doing it.

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Optimize Efficiency & Reduce Costs

Teams who partner with Latchel have eliminated on-call rotations and reduced on-call costs.

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Improve Online Reputation

Automatically push 5-star resident reviews to your online profiles to give marketing a boost.

Video Troubleshooting

Residents get instant access to video-chat capabilities directly with our team – no downloads necessary. Resolve and de-escalate maintenance more effectively to save time and money.

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Service Worth a 5-Star Shout Out

With a core mission of unbeatable customer service, we like to give your residents a reason to rave about it. After every work order is completed, we automate the review process to push all 5-star reviews to your online profile. You can sit back and watch your rating rise.

We point out the kinks in your operation

Use data and insights in Latchel to make better business decisions and continuously improve your property management business.

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A plan for all property managers

Our configurable property management maintenance software allows you to automate and customize workflows to fit your unique property preferences.

Solve your maintenance pain and increase your revenue!

Introducing Latchel's First FREE Troubleshooting Maintenance Tool!

Use Latchel’s first free maintenance tool to diagnose requests from tenants, troubleshoot them on the spot, and dispatch accurately with all the info you need.

Get this tool for FREE today!

Unlock the Potential of Digital Insurance
Launch a tailored renter's insurance program

Sure provides tailored renter’s insurance that enables property managers, owners, and residents to protect their property, minimize risk, and experience the peace of mind that comes with the protection of your assets and business.

Most leases require renters insurance. So, we’ve partnered with Sure to provide that option for your residents. While residents aren’t required to use Sure to meet the renter’s insurance requirement, this is still a convenient option you can offer to your tenants. 

All services and products are provided by Sure, not Latchel subject to Sure’s terms and conditions.

Property Inspection Platform
Automate and Organize Inspections with RentCheck
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Make Inspections Easier
RentCheck saves time by enabling residents to complete inspections on their own. Customization and automation ensure the job gets done.

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Stop Wasting Time
Schedule inspections for all stages of the lease cycle at any cadence you choose. RentCheck handles the reminders.

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Instantly Submit Work Orders
Take advantage of Latchel's integration with RentCheck to instantly submit a work order for any maintenance issues that pop up on an inspection.

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Modernize Your Process
Easily compare new and existing inspection reports, side-by-side, and avoid security deposit disputes.

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Prompt Routine Filter Changes and Resident Tasks
Schedule resident reminders to replace filters and other upkeep tasks over the course of the lease lifecycle.

To learn more about RentCheck, talk with a Latchel benefits expert today. All services and products are provided by RentCheck, not Latchel, and subject to RentCheck’s terms and conditions.

Affordable Pest Control

Access world class pest control for a fraction of the normal price. No need for new software or a complicated setup.

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Easy Pest Control
Residents simply reach out to Cover Pest if there is a pest issue, and Cover Pest takes it from there.

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Clarity on Who Pays the Bill
No more awkward conversations about who is responsible for the bill! With Cover Pest as a resident benefit, residents get pest control for covered pests without an additional cost.

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Vendor Sourcing
No more sourcing for vendors! Cover Pest will source and coordinate with vendors for each pest control request

To learn more about Cover Pest, talk to a Latchel benefits specialist today.  All services and products are provided by Cover Pest, not Latchel, and subject to Cover Pest’s terms and conditions.

Air Filter Delivery Subscription

FilterTime is an air filter delivery service that makes it easy and convenient for residents to replace their air filters. FilterTime customers can protect their HVAC system, reduce dust and pollen, save money on energy costs, and more by leveraging this delivery service.

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Reduce Labor for HVAC Issues
Filter delivery service results in a 38% reduction of total HVAC ticket requests.

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Cost Savings on HVAC Repairs
Average HVAC repair costs have increased by 48.7% year over year. an air filter delivery subscription can cut costs up to $250-300 per property per year.

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Energy Reduction
Filter delivery is saving residents $14.82 per month in energy costs.

How it works:

Choose from almost every size and type of air filter including custom-made sizes

Choose how often you want your filters delivered

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 A box of brand new air filters delivered to your resident’s front door

To learn more about FilterTime, talk with a Latchel benefits specialist today. All services and products are provided by FilterTime, not Latchel subject to FilterTime’s terms and conditions.

Boost resident satisfaction and drive good resident behavior through a rewards, incentives, and credit building program
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Drive On-Time Rent Payments
Piñata rewards renters for on-time rent payments through Piñata cash, and boosts renter's credit scores for online payments.

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Boost Resident Satisfaction
$30 gift card to use at select brands and businesses, $25 restaurant card, 720 annual Piñata Cash to use on rewards, Early lease renewal gift.

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Attract and Retain Renters
2 out of 3 renters prefer properties with rent reporting. Plus, residents get incentives for early lease renewals.

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Rewards Residents Love
Residents can use Piñata Cash on brands they know and love, such as: Starbucks, Amazon, Sephora, Lego, Target, Walmart, Home Depot, Lowes, Doordash, Best Buy, and many more!

Piñata Cash

Residents easily earn Piñata Cash any day of the month by doing things like taking surveys, referring friends, or trying out new products.

Residents also get access to big-ticket giveaways, limited drops and super surges!

And, with exclusive access to our marketplace with over 300,000 deals, residents can squirrel away up to $4,500 annually.

To learn more about Piñata, talk with a member of our benefits team today. All services and products are provided by Piñata, not Latchel subject to Piñata’s terms and conditions.

Master Liability Insurance

Now you have one less thing to worry about with a Master Liability Policy through Obie.

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Affordable Coverage
Affordable policies available with liability coverage starting at $100,000 and up to $300,000 to meet any property manager insurance requirements.

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Stay 100% Compliant
Master policy provides $100,000 for management companies and owners by ensuring 100% of occupied homes and units are covered for property damage liability issues relating to resident negligence.

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Peace of Mind
Liability coverages include perils such as fire, smoke, water, explosion, overflow of sewer, and many others that provide coverage for damages you (the resident) may cause to your unit or home

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Personal Liability
Personal liability coverage is automatically include to protect you against claims where you may be considered legally liable. (Bodily injury claims, dog bite claims, and more)

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Additional Coverages
Additional/expanded coverages are also available. (Pet damage, identity fraud, theft/vandalism, and more are available!)

All services and products are provided through Obie and are subject to Obie’s terms and conditions.

👋 Join us for a special webinar Thursday, January 11th