Expedited Scheduling & Dispatching of Repairs

24/7/365 access to your home assistant, on the line within 60 seconds or less to ensure your in-home needs are always met.

Financial Protection & Move Out Repair Assistance

Get the maximum security deposit amount back with repair assistance & $50 reimbursement on tenant caused damages.

No Show Fee Protection & Convenient Scheduling

No fee for cancellations. Fast and easy appointment coordinating via SMS or online portal.

How Does it Work?

1. We receive your tenant request

Your tenant calls or texts us at the dedicated line we provide to you.

You receive a realtime email notification letting you know that we received a request.

2. Screen for Emergencies

We catch emergencies with 100% accuracy by pairing our experienced team with powerful software.

3. Deep Dive Troubleshooting

Our in-house team of maintenance experts troubleshoots with the tenant over the phone. We prevent an unnecessary dispatch of a contractor.

We notify you if we fix the issue on the phone.

4. Dispatch a Contractor

We dispatch a contractor if we can’t troubleshoot the issue. We can dispatch your favorite contractors or a Latchel contractor.

We tell you which contractor goes out and when they will arrive at the property.

5. Follow-up to Resolve

We follow up at the end of the contractor’s appointment to make sure everything got fixed. We follow up with both the tenant and the contractor.

We notify you when the job is finished

Latchel's Vetted Contractors

Get Reimbursement for Tenant Caused Damages

Your 24/7 Home Assistant Program also comes with $50 reimbursement damages that you’d be responsible for like: lockouts, drain clogs, toilet clogs, or garbage disposal repairs.

Latchel makes spending quality time easy

Trust In Maintenance Contractors Who Care

All contractors dispatched by your home assistant are heavily vetted to ensure on-time arrival, efficient and effective home repairs, and follow up on all requests.

Latchel Contractors
Latchel Dashboard makes Maintenance Easy

Online Portal For Scheduling

Our easy to use software allows you to schedule maintenance repairs easily via SMS or Web according to your schedule.

Luxury Living Experience At An Affordable Cost

  • Home Assistant on the Phone in 60 Seconds or Less, 24/7/365
  • Convenient Scheduling via SMS or Online
  • $150 Reimbursement for Cancellations
  • Financial Protection to Ensure Max Return
  • Move Out Repair Assistance
  • $50 Reimbursements on Tenant Caused Damages


What do I get?

Your home assistant is your go-to contact point going forward for maintenance and other in-home issues. They respond within 60 seconds. They help troubleshoot issues and dispatch maintenance technicians. This also allows them to protect your security deposit.

What is my assistant’s phone number?

Your dedicated number is in the flyer you received and in the welcome email. You’ll also get a text from your assistant with your assistant’s number.

Do I need to download anything?

Nope. All you need to do is text your assistant or call in to get everything done. Your assistant will send you a web link to a dedicated web portal for you – no logins required.

When should I call my landlord or property manager instead of my home assistant?

Never. Your home assistant will take care of almost everything. Contact them first. If they’re not able to help you, then they’ll send the details to your landlord or property manager, and they will help you.

Can I Opt Out?

You can opt out of the 24/7 Home Assistant at the bottom of this page.

Residents have the ability to opt out of the 24/7 Home Assistant. By forfeiting Latchel’s 24/7 Home Assistant you’ll be rejecting the expedited scheduling, no show fee protection, move out assistance, and access to the 24/7 home assistant phone number.

Opt Out of 24/7 Home Assistant