What do I get with my 24/7 Assistant?
Your home assistant is your go-to contact point going forward for maintenance and other in-home issues. They respond within 60 seconds. They help troubleshoot issues and dispatch maintenance technicians. You’ll also get appointment cancellation fee reimbursement when you cancel 4 hours in advance. You’ll also call this number for any move out assistance needed.
What is my assistant’s phone number?
Your dedicated number is in the flyer you received and in the welcome email. You’ll also get a text from your assistant with your assistant’s number.
Do I need to download anything?
Nope. All you need to do is text your assistant or call in to get everything done. Your assistant will send you a web link to a dedicated web portal for you – no logins required.
When should I call my landlord or property manager instead of my home assistant?
Never. Your home assistant will take care of almost everything. Contact them first. If they’re not able to help you, then they’ll send the details to your landlord or property manager, and they will help you.
What happens if I opt out?
By opting out you’ll forfeit the benefits of the program. You will not receive:
- Appointment cancellation protection (can be up to $200).
- You’ll pay the full cost of tenant caused damages rather than having a $50 reimbursement on them.
- Maintenance scheduling will not be expedited and will be limited to normal business hours/days rather than 24/7/365