Expedited Scheduling & Dispatching of Repairs
24/7/365 access to your home assistant, on the line within 60 seconds or less to ensure your in-home needs are always met.
Financial Protection & Move Out Repair Assistance
Get the maximum security deposit amount back with repair assistance & $50 reimbursement on tenant caused damages.
No Show Fee Protection & Convenient Scheduling
No fee for cancellations. Fast and easy appointment coordinating via SMS or online portal.
How Does it Work?
Latchel’s support network ensures the right response is given to a tenant’s issue through every stage of the process. From when the tenant first reaches out to troubleshooting the issue for emergencies to fully resolving the issue over the phone or through dispatching vetted contractors.
You receive a realtime email notification letting you know that we received a request.
We notify you if we fix the issue on the phone.
We tell you which contractor goes out and when they will arrive at the property.
Get Reimbursement for Tenant Caused Damages
Your 24/7 Home Assistant Program also comes with $50 reimbursement damages that you’d be responsible for like: lockouts, drain clogs, toilet clogs, or garbage disposal repairs.
Proactive Troubleshooting Assistance
Every time you get on the line you’ll have an experienced team member to help troubleshoot. 40% of the time, we can solve the issue and avoid dispatching a contractor.
Online Portal For Scheduling
Our easy to use software allows you to schedule maintenance repairs easily via SMS or Web according to your schedule.
Your resident offer letter will direct you to which of the below plans you can opt in to.
You have the ability to opt out below.
24/7 Home Assistant
- Home Assistant Available 24/7/365
- Expedited Scheduling & Dispatch for All Repairs
- Convenient SMS or Online Scheduling
- 2-hour Repair Window
- $0 Charge for Cancellations
- Move Out Repair Assistance
- $50 Reimbursements on:
- Lockouts
- Drain Clogs
- Toilet Clogs
- Garbage Disposals
24/7 Emergency Assistant
- Home Assistant Available 24/7/365
- Expedited Scheduling & Dispatch for Emergencies
- Convenient SMS/Online Scheduling
- 2-hour Repair Window
- $50 Lockout Reimbursement
FAQ:
What do I get with my 24/7 Assistant?
Your home assistant is your go-to contact point going forward for maintenance and other in-home issues. They respond within 60 seconds. They help troubleshoot issues and dispatch maintenance technicians. You’ll also get appointment cancellation fee reimbursement when you cancel 4 hours in advance. You’ll also call this number for any move out assistance needed.
What is my assistant’s phone number?
Your dedicated number is in the flyer you received and in the welcome email. You’ll also get a text from your assistant with your assistant’s number.
Do I need to download anything?
Nope. All you need to do is text your assistant or call in to get everything done. Your assistant will send you a web link to a dedicated web portal for you – no logins required.
When should I call my landlord or property manager instead of my home assistant?
Never. Your home assistant will take care of almost everything. Contact them first. If they’re not able to help you, then they’ll send the details to your landlord or property manager, and they will help you.
What happens if I opt out?
By opting out you’ll forfeit the benefits of the program. You will not receive:
- Appointment cancellation protection (can be up to $200).
- You’ll pay the full cost of tenant caused damages rather than having a $50 reimbursement on them.
- Maintenance scheduling will not be expedited and will be limited to normal business hours/days rather than 24/7/365