Case Study
The Joseph Group
Market: Seattle, WA Doors: 850+
Based out of Seattle, WA, managing nearly 900 doors, The Joseph Group is a real estate solution that assists with buying or selling a home, managing rentals, and planning and completing a home design or construction project.
The Joseph Group was looking to automate their maintenance processes while giving their residents a white-glove customer service experience. They stumbled upon Latchel in 2020 and took us on as their 24/7 property maintenance and resident experience solution.
While Latchel’s maintenance service could have completely eliminated the position of their current Maintenance Coordinator, this allowed The Joseph Group to promote this individual into a Director role, which has taken a lot off of the property managers’ plates.
Ian Joseph, CEO, says:
“We’re always looking for the blend of automation and white-glove customer service and where they can meet and Latchel’s just been a really perfect fit.”
Not only has Latchel improved The Joseph Group internal maintenance operations, Latchel has also allowed the company to save $40K annually while saving them tons of time on maintenance. Prior to leveraging Latchel’s services, The Joseph Group spent around 12 hours a day on maintenance and now, after one year with Latchel, they are spending less than 2 hours a day on maintenance.
After a successful year with Latchel, we’re excited to watch The Joseph Group continue to grow and save time and money through leveraging our resident amenity and maintenance services.
Want to explore more customer success stories like this? Click here to view all of our case studies.
