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Resident & Maintenance Solutions

Making Residents Even Happier

Earn additional revenue by providing your residents with Latchel’s best in class Resident Benefits & Maintenance platform.

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Our Resident Benefits

Access dozens of amenities like cash back on accidental damage, insurance, and more!

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Missed Appointment Fee Reimbursement

If residents get charged a trip fee for a missed maintenance appointment, they can submit it to Latchel & get reimbursed for 50% of the cost.

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overnight-stay-reimbursement

Overnight Stay Reimbursement

Residents can get reimbursed for a night at a hotel if a resident contacts their emergency maintenance line about a habitable emergency.

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Free Drain Maintenance Packs

Residents can request drain unclogging snakes in the mail to help reduce the need for plumbers and handyman services.

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Free Security Deposit Review

Our Industry experts will do an independent review of Resident’s security deposit charges to evaluate them against market-rate.

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Move-in-Promise

Move-in Promise

We promise all maintenance requests made within 2 weeks of move-in are completed within 2 weeks of approval, or dinner is on us.

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Lockout-Reimbursement

Lockout Reimbursement

Lockouts happen to everyone. Residents get a one time use benefit up to $50 in reimbursement for a lockout.

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$1,000 in Damage Reimbursements

Receive up to $1,000 in reimbursements for accidental damages or lockouts thanks to Latchel Home Assistant.

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Get 15% off Bedding on Any Purchase

Unlimited discounts on soft, sustainable, eucalyptus sheets, mattresses, comforters, duvet covers, pillowcases, and more!

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Dave

Mobile Banking App

Get $500 advanced, get paid up to 2 days early, and earn up to 15% cash back with Dave’s mobile banking app.

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Identity Theft Protection

Get exclusive discounts on protection plans, $1M stolen funds reimbursement, identity monitoring, and more!

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Moving Concierge

Get personalized help for your move-in or move-out, utility set-up, find movers, discounts, and more!

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freewill

Get Peace of Mind

Take less than 20 minutes to write or update your legal will for FREE. Enter your information, and they’ll create a customized will.

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Copyright © 2025 Latchel
missed-appointment-fee-reimbursement
Q: What is Latchel's Missed Appointment Fee Reimbursement?

A: If residents get charged a trip fee for a missed maintenance appointment, they can submit it to Latchel and we will reimburse them for 50% of the cost.

Terms and conditions apply and are available at latchel.com/residents.

overnight-stay-reimbursement
Q: What is the Latchel Overnight Stay Reimbursement?

A: Residents can get reimbursed for a night at a hotel if a resident contacts their emergency maintenance line about a habitable emergency between 11pm-5am and, within 2 hours, no vendor has confirmed an appointment time.

Terms and conditions apply and are available at latchel.com/residents.

Free-Drain-Maintenance-Packs
Q: What is Latchel's Free Drain Maintenance Packs?

A: Residents can request drain unclogging snakes in the mail to help reduce plumbing issues.

Terms and conditions apply and are available at latchel.com/residents.

free-security-deposit-review
Q: What is Latchel's Free Security Deposit Review?

A: Our Industry experts will do an independent review of Resident’s security deposit charges to evaluate them against market-rate which would normally cost a Resident $200 or more.

Terms and conditions apply and are available at latchel.com/residents.

Move-in-Promise
Q: What is Latchel's Move-in Promise?

A: We promise all maintenance requests made within 2 weeks of move-in are completed within 2 weeks of approval, or else your family dinner is on us! This Latchel resident benefit allows you to claim up to a $50 DoorDash gift card. You must be part of your property manager’s resident benefits and currently be in good payment standing with your monthly benefit charges.

Terms and conditions apply and are available at latchel.com/residents.

Lockout-Reimbursement
Q: What is Latchel's Lockout Reimbursement?

We reimburse a maximum of one lockout incident per resident per lease term

Terms and conditions apply and are available at latchel.com/residents.

latchel-cash-back-on-resident-caused-damage
Q: How does the Latchel Accidental Damage work?

A: Residents can request up to $1000 reimbursement for “accidental damages”. ($250/incident allowances) ex: drain backup, lockouts, jammed garbage disposals. The resident is reimbursed in 10 days or less by Latchel. This benefit provides peace of mind for unseen circumstances. Terms and conditions apply and are available at latchel.com/residents.

sheets-and-giggles
Q: What is Sheets & Giggles?

A: Sheets & Giggles is your one-stop-shop for sustainable sheets, mattresses, comforters, duvet covers, pillowcases, and more. Latchel Residents receive 15% off entire orders. Residents receive reduced costs on high quality home goods to elevate their space for a high quality of living.

To learn more about Sheets & Giggles, visit their website here.

All services and products are provided by Sheets & Giggles, not Latchel subject to Sheets & Giggles terms and conditions.

Dave
Q: What is Dave?

Dave is a a mobile banking app where residents can get $500 advanced, get paid up to 2 days early, and earn up to 15% cash back. Resident must be approved by Dave for benefits.

To learn more about Dave, visit their website here. All services and products are provided by Dave, not Latchel subject to Dave’s terms and conditions.

identity-iq
Q: What is IdentityIQ?

A: IdentityIQ is an identity theft protection plan. Latchel residents can receive exclusive discounts on IdentityIQ’s identity protection plans — $1M stolen funds reimbursement, identity monitoring, and more! 

To learn more about IdentityIQ, visit their website here. All services and products are provided by IdentityIQ, not Latchel subject to IdentityIQ terms and conditions.

utility-valet
Q: How does the Moving Concierge work?

A: Utility Valet will contact you before your move-in date to assist with setting up your utilities.

Utility Valet is a FREE service as part of Latchel’s move-in concierge that will assist with the connection of water, gas electricity, cable, internet, and other services according to your area. Residents who set up select services can earn up to $150 in gift cards. In addition, residents who sign up for home security will receive a Free Doorbell Camera, a $0 set up fee, and a discounted monthly rate.

Residents Receive:

  • Quotes from insured movers and discounts on moving truck rentals.
  • Help with changing their mailing address and updating voter registration.
  • Personalized help setting up internet, TV and utilities so they’re ready to go on move-in day.
  • Access to set up additional services like home monitoring, home theater, and landscaping if they need it.
  • Access to exclusive, deep discounts from local & national retailers.

All services and products are provided by Utility Valet and subject to Utility Valet’s terms and conditions.

freewill
Q: What is FreeWill?

A: FreeWill makes it easy for you to create or update your will. Take less than 20 minutes to write or update your legal will… for FREE. Enter your information, and they’ll create a last will and testament customized to your wishes.

To learn more about FreeWill, visit their website here. All services and products are provided by FreeWill’s, not Latchel subject to FreeWill’s terms and conditions.

Unlock the Potential of Digital Insurance
Launch a tailored renter's insurance program

Sure provides tailored renter’s insurance that enables property managers, owners, and residents to protect their property, minimize risk, and experience the peace of mind that comes with the protection of your assets and business.

Most leases require renters insurance. So, we’ve partnered with Sure to provide that option for your residents. While residents aren’t required to use Sure to meet the renter’s insurance requirement, this is still a convenient option you can offer to your tenants. 

All services and products are provided by Sure, not Latchel subject to Sure’s terms and conditions.

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Property Inspection Platform
Automate and Organize Inspections with RentCheck
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Make Inspections Easier
RentCheck saves time by enabling residents to complete inspections on their own. Customization and automation ensure the job gets done.

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Stop Wasting Time
Schedule inspections for all stages of the lease cycle at any cadence you choose. RentCheck handles the reminders.

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Instantly Submit Work Orders
Take advantage of Latchel's integration with RentCheck to instantly submit a work order for any maintenance issues that pop up on an inspection.

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Modernize Your Process
Easily compare new and existing inspection reports, side-by-side, and avoid security deposit disputes.

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Prompt Routine Filter Changes and Resident Tasks
Schedule resident reminders to replace filters and other upkeep tasks over the course of the lease lifecycle.

To learn more about RentCheck, talk with a Latchel benefits expert today. All services and products are provided by RentCheck, not Latchel, and subject to RentCheck’s terms and conditions.

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Affordable Pest Control

Access world class pest control for a fraction of the normal price. No need for new software or a complicated setup.

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Easy Pest Control
Residents simply reach out to Cover Pest if there is a pest issue, and Cover Pest takes it from there.

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Clarity on Who Pays the Bill
No more awkward conversations about who is responsible for the bill! With Cover Pest as a resident benefit, residents get pest control for covered pests without an additional cost.

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Vendor Sourcing
No more sourcing for vendors! Cover Pest will source and coordinate with vendors for each pest control request

To learn more about Cover Pest, talk to a Latchel benefits specialist today.  All services and products are provided by Cover Pest, not Latchel, and subject to Cover Pest’s terms and conditions.

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Air Filter Delivery Subscription

FilterTime is an air filter delivery service that makes it easy and convenient for residents to replace their air filters. FilterTime customers can protect their HVAC system, reduce dust and pollen, save money on energy costs, and more by leveraging this delivery service.

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Reduce Labor for HVAC Issues
Filter delivery service results in a 38% reduction of total HVAC ticket requests.

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Cost Savings on HVAC Repairs
Average HVAC repair costs have increased by 48.7% year over year. an air filter delivery subscription can cut costs up to $250-300 per property per year.

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Energy Reduction
Filter delivery is saving residents $14.82 per month in energy costs.

How it works:

Choose from almost every size and type of air filter including custom-made sizes

Choose how often you want your filters delivered

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 A box of brand new air filters delivered to your resident’s front door

To learn more about FilterTime, talk with a Latchel benefits specialist today. All services and products are provided by FilterTime, not Latchel subject to FilterTime’s terms and conditions.

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Boost resident satisfaction and drive good resident behavior through a rewards, incentives, and credit building program
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Drive On-Time Rent Payments
Piñata rewards renters for on-time rent payments through Piñata cash, and boosts renter's credit scores for online payments.

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Boost Resident Satisfaction
$30 gift card to use at select brands and businesses, $25 restaurant card, 720 annual Piñata Cash to use on rewards, Early lease renewal gift.

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Attract and Retain Renters
2 out of 3 renters prefer properties with rent reporting. Plus, residents get incentives for early lease renewals.

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Rewards Residents Love
Residents can use Piñata Cash on brands they know and love, such as: Starbucks, Amazon, Sephora, Lego, Target, Walmart, Home Depot, Lowes, Doordash, Best Buy, and many more!

Piñata Cash

Residents easily earn Piñata Cash any day of the month by doing things like taking surveys, referring friends, or trying out new products.

Residents also get access to big-ticket giveaways, limited drops and super surges!

And, with exclusive access to our marketplace with over 300,000 deals, residents can squirrel away up to $4,500 annually.

To learn more about Piñata, talk with a member of our benefits team today. All services and products are provided by Piñata, not Latchel subject to Piñata’s terms and conditions.

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Master Liability Insurance

Now you have one less thing to worry about with a Master Liability Policy through Obie.

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Affordable Coverage
Affordable policies available with liability coverage starting at $100,000 and up to $300,000 to meet any property manager insurance requirements.

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Stay 100% Compliant
Master policy provides $100,000 for management companies and owners by ensuring 100% of occupied homes and units are covered for property damage liability issues relating to resident negligence.

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Peace of Mind
Liability coverages include perils such as fire, smoke, water, explosion, overflow of sewer, and many others that provide coverage for damages you (the resident) may cause to your unit or home

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Personal Liability
Personal liability coverage is automatically include to protect you against claims where you may be considered legally liable. (Bodily injury claims, dog bite claims, and more)

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Additional Coverages
Additional/expanded coverages are also available. (Pet damage, identity fraud, theft/vandalism, and more are available!)

All services and products are provided through Obie and are subject to Obie’s terms and conditions.

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👋 Join us for a special webinar Thursday, January 11th