If you haven’t implemented a resident benefit package already, you might have been hearing the term being discussed more often as more and more companies are starting to implement them into their leases and business models. As they grow in popularity, they’re becoming a standard in running and growing a property management company. It’s something that large multifamily companies (like GreyStar) have been implementing for years because they know that residents are willing to pay for higher levels of service and various added amenities.

Now, many in the single family space are offering flat fees or lower rates to bring more value through ancillary services in their resident benefits package. This increases revenue per unit for the property manager and increases the overall living experience for the resident.

What is a Resident Benefits Package?

A Residents Benefit Package is an additional charge to the tenant included on new leases that will give the resident added services. These added services vary from company to company, but they can include things like:

  • Identity theft protection
  • Emergency maintenance lines
  • A virtual concierge for resident requests
  • Filter delivery services
  • Online portal access & mobile app access
  • Smart home add ons and features
  • And more…

What is the typical monthly fee & how much can I increase revenue per unit?

This is something that can also vary company to company depending on the market, property class type, and amount of additional amenities included. Though, most resident benefit packages do not exceed a $50 monthly fee added to the lease at signing.

How can Property Managers also eliminate costs with a Residents Benefit Package?

At Latchel, we’ve packaged our typical maintenance coordination services into a type of resident benefits package that our customers are using to eliminate their on-call maintenance costs, and generate additional monthly revenue through profit sharing.

 

We call this the 24/7 Home Assistant.

With this, residents have access to an online portal and a personalized phone number that they can call into 24/7/365 to fulfill any in home need. This includes any and all maintenance requests (including emergencies), as well as any other in-home need normally responsible to the tenant. They also have a few other added benefits like:

  • $50 reimbursements on resident caused damages
  • Zero cancellation fees for schedule changes
  • Video based troubleshooting features

Below are some of our most common resident requests:

With Latchel handling the requests coming in from residents, Property Managers can shift their focus away from maintenance, but still keep an eye on any repairs taking place inside the home.

Latchel’s transparent software portal gives property managers a look into all the work orders in progress and handles end-to-end maintenance. Property Managers get the benefit of:

  • Real time email notifications.
  • Prioritization of your preferred vendors.
  • A portal that syncs with most Property Management softwares, streamlining operational efficiency.

If you’d like to learn more about how to implement resident benefits packages, you can schedule a one-on-one consultation with us here. If you’d like to book a demo of the 24/7 Home Assistant amenity, you can schedule a demo with us below:

About Latchel

At Latchel we take over property maintenance coordination giving property managers the time to focus on more important things.

We do this through our 3 core products:

  1. Our after hours emergency service, which ensures you are never woken up in the middle of the night for a maintenance call again;

  2. Our 24/7 emergency service, night or day, all day, every day, we’ve got you covered;

  3. Our premium service, which is an all encompassing maintenance coordination product.

Across our reviews, we boast a 4.7 out of 5 stars for tenant satisfaction. Property managers who have switched to Latchel, on average, have reduced their time spent on maintenance to only 15 mins per day for every 100 units.

We improve the maintenance experience for everyone because at Latchel, we truly believe that you cannot get better by staying the same.

Interested in booking a demo? Schedule a meeting with us below:

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