How It Works

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Property managers build their portfolios when they focus on growth activities. Handling maintenance issues interrupts from that and can cause stagnation in portfolio growth. Even worse, when it interrupts a good night's sleep and leads to an unproductive day. Property managers choose Latchel because instead of waking you up at 3am, your tenant calls Latchel. First, we take your tenant through an emergency diagnostic. Then we'll troubleshoot their issue over the phone to prevent an unnecessary visit from a vendor. 

If we determine that your tenant is having a true emergency, we'll dispatch the best vendor for the job. We dispatch immediately and our vendors will charge the minimum amount necessary to prevent property damage. Alternatively, we can call your preferred vendors.

Protecting Your Budget

We enforce a strict budget for all emergencies. If you want more protection, you have the option to increase your budget limit when you begin services.

What qualifies as an emergency?

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  • Leaks that could cause property damage
  • No functioning toilets in the house
  • No heat in cold weather (under 45F; 55F if young children, elderly, or sick people are present)
  • No AC in hot weather (over 95F; 85F if young children, elderly, or sick people are present)
  • Security and safety issues (broken windows, open doors)
  • Electrical outages (not caused by power company) and loss of power to medical equipment
  • Life threatening emergencies are directed to 911

Why use an Emergency Hotline?

stop taking tenant calls after hours

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How much productivity goes down the drain when property managers don't get a good night's sleep? You should be focusing on business growth, not waking up in the middle of the night to handle maintenance emergencies.

why do it yourself when latchel does it for only $0.50 per door?

When Latchel has the processes and technology to do your emergency hotline for only $0.50 per door, why should you do it yourself?

What if my on-call guy doesn't pick up?

Don't get caught in a bad situation where your on-call guy misses an emergency call that causes property damage. Latchel has a fully staffed call center with the process and technology needed to successfully dispatch when there is an emergency. Why leave it up to chance? For only $0.50 per door, trust Latchel to protect your owners from property damage.

Avoid expensive Labor lawsuits

Several property management firms have recently suffered lawsuits due to labor laws associated with on-call overtime pay for property management workers. Can you imagine paying out over $250,000 in a labor lawsuit because overtime pay was not calculated properly for employees that were on-call waiting to handle emergencies? 

Pricing

After hours Service: $25 + $0.50 per door

Latchel uses amazing technology and precise operational process to provide an amazing emergency hotline cheaper than any other on the market. We charge a $25 monthly fee to provide you a dedicated phone line and then you ONLY pay $0.50 per door per month for our After Hours emergency hotline service. We are the only company that will provide a Latchel vendor if your preferred vendors are not available.

24/7 Service: $25 + $1 per door

Latchel uses amazing technology and precise operational process to provide an amazing emergency hotline cheaper than any other on the market. We charge a $25 monthly fee to provide you a dedicated phone line and then you ONLY pay $1 per door per month for our full 24/7 emergency hotline service. We are the only company that will provide a Latchel vendor if your preferred vendors are not available.

Ready for a Free Consultation?