Frequently Asked Questions
What qualifies as an emergency issue?
As a rule of thumb, anything that can cause property damage or is a tenant habitability issue. We’ve set our emergency protocols to meet legal requirements in all 50 states. See our specific emergency criteria below.
Leaks that can cause property damage. This includes roofing leaks, lawn/sprinkler leaks, toilet leaks and overflows, sink leaks, and HVAC leaks.
No functioning toilets in the house.
Sewage backups or sewage on premises.
Water issues like no water, dirty water, or no hot water.
No heat in cold weather (under 45F; 55F if young children, elderly, or sick people are present)
No AC in hot weather (over 95F; 85F if young children, elderly, or sick people are present.)
Security and safety issues (broken windows, broken/open doors).
Cars blocked in by broken community gates.
Electrical outages (not caused by the power company) and loss of power to medical equipment.
Life threatening emergencies like gas leaks, carbon monoxide leaks, and fires are directed to 911.
How do you control costs and protect budget limits?
You choose your budget limits and we enforce them. If any work will be over budget, we escalate to you (or someone else that you designate) to get approval.
Who will be troubleshooting and dispatching my maintenance calls?
An experienced property manager or contractor troubleshoots and dispatches your work. Everyone on our troubleshooting team has at least 2 years experience in property management and maintenance. Many of our employees come from a general contracting background. We understand maintenance and we know a good priced contractor from a bad one.
What happens when my tenant calls in?
Get a full deep dive on our process here.