Latchel Assets
to get successfully set up with Latchel’s Home Assistant program.
Resident Addendum
Here’s a pro forma description of Latchel’s benefits to incorporate into your leasing process.
You are required by our agreement to include Resident Benefits on new leases and renewals. This is also how you achieve maximum revenue share and enhance the living experience for all residents.
Resident Welcome Packet
This asset is for new residents – this is their welcome packet which goes over all of the program benefits and how to reach Latchel.
Current Residents: We recommend sharing this packet with them at lease renewal. It covers much of the same benefits they read about in their offer letter.
Resident Benefits One-Sheeter
This asset summarizes the main benefits residents will receive with the Latchel Benefits program.
You can use this to quickly share with your residents or internal team, and easily guide them to where they can find more information. You may also use this in your marketing.
Resident Q&A Resource
This template answers the most frequently asked questions by residents new to Latchel’s Home Assistant program.
We recommend sharing this with your team so that they are prepared to answer any resident questions.
Owner Benefits One-Sheeter
This asset can be used in your marketing to highlight the benefits prospective owners would be getting with Home Assistant when signing up with your company.
It lays out the biggest owner benefits of Latchel’s maintenance and amenity program.
Vendor Notification Template
This template is for you to send to your preferred vendors to ensure a successful partnership.
We recommend using the below email copy and attaching this template after you’ve customized it to your company:
Resident Notification Email Template
This email template can be used to send to your residents introducing them to Home Assistant. There are two email templates that offer an overview of the benefits they will have access to through their Resident Amenity Hub.
Resident Benefits Listing Verbiage
This asset can be used in your marketing to highlight the benefits residents will receive from a high level. This verbiage can be used on your website, social media, email marketing, and more.
Weekly Benefit Email Template
This template can be utilized to send to your residents highlighting a weekly benefit, increasing visibility into their perks and allowing tenant to receive the best rental experience possible.
Rent Increase Letter Template
This template can be used to send to your residents informing them of the rent increase when implementing resident benefits.
Embed Resident Benefits to Website
This asset is designed to walk you through how to embed your resident benefits to your website, giving your business a competitive edge.
Troubleshooting Questions
This template includes some of the most common maintenance issues and the questions we ask residents during troubleshooting.
Our Resident Benefits
Access dozens of amenities like cash back on accidental damage, insurance, and more!
Missed Appointment Fee Reimbursement
If residents get charged a trip fee for a missed maintenance appointment, they can submit it to Latchel & get reimbursed for 50% of the cost.
Overnight Stay Reimbursement
Residents can get reimbursed for a night at a hotel if a resident contacts their emergency maintenance line about a habitable emergency.
Free Drain Maintenance Packs
Residents can request drain unclogging snakes in the mail to help reduce the need for plumbers and handyman services.
Free Security Deposit Review
Our Industry experts will do an independent review of Resident’s security deposit charges to evaluate them against market-rate.
Move-in Promise
We promise all maintenance requests made within 2 weeks of move-in are completed within 2 weeks of approval, or your dinner is on us.
Lockout Reimbursement
Lockouts happen to everyone. We reimburse a maximum of one lockout incident per resident per lease term
$1,000 in Damage Reimbursements
Receive up to $1,000 in reimbursements for accidental damages or lockouts thanks to Latchel Benefits.
Big Discounts on Home Cleanings
Residents can enjoy $50 off their first cleaning, and receive an additional $20 discount each month!
Get 15% off Bedding on Any Purchase
Receive discounts on soft, sustainable, eucalyptus sheets, mattresses, comforters, duvet covers, pillowcases, and more!
Build Credit with Your Rent
Report your on-time rent payments to Experian, Equifax and TransUnion to build credit. Latchel residents have no enrollment fee ($10 off).
Moving Concierge
Get personalized help for your move-in or move-out, utility set-up, find movers, discounts, and more!
Identity Theft Protection
Get exclusive discounts on protection plans, $1M stolen funds reimbursement, identity monitoring, and more!
Mobile Banking App
Get $500 advanced, get paid up to 2 days early, and earn up to 15% cash back with Dave’s mobile banking app.
Cash Rewards on Insurance Policies
Earn 700+ marbles ($7+) when you sign up, add at least one active policy, and take control of your insurance.
Identity Theft Protection
Get exclusive discounts on protection plans, $1M stolen funds reimbursement, identity monitoring, and more!
Get Peace of Mind
Take less than 20 minutes to write or update your legal will for FREE. Enter your information, and they’ll create a customized will.
Safe at Home: Renter’s Insurance
So simple, it’s brilliant: Residents tell us about them, where they live, and what they have, and they’ll get the best policy to protect their stuff.
