In the world of property management, understanding what qualifies as an emergency maintenance repair is essential in your business. Emergency repairs not treated as an emergency can lead to a costly pain later down the road, and at times expensive lawsuits. On the flip side, there are also many requests that come in as an emergency but can be de-escalated to a standard maintenance request.
Knowing the Difference Between a Routine and an Emergency Maintenance Request
When we receive an emergency request at Latchel, we have a team of former or current property managers on call to troubleshoot the issue with the tenant. Many times, we are able to de-escalate the maintenance request by either solving the problem over the phone or identifying the request as an item that can be taken care of during normal business hours, saving on costly after hour dispatching.
For example, we had an emergency request where the tenant’s toilet wasn’t working. Our team walked the tenant through removing the toilet lid where the chain had been detached from the flusher. We were then able to walk the tenant through using a paper clip to act as a temporary fix to the chain so it could reattach to the flusher which solved the issue until a plumber could be dispatched during normal hours.
In the case that it is an emergency maintenance issue, we take immediate action in dispatching a contractor. The below shows what qualifies as an emergency maintenance request:
If any of the above is taking place, the situation should be treated as an emergency.
At Latchel, we offer 24/7 emergency maintenance requests so you never have to take a late night call again.
ABOUT LATCHEL
At Latchel we take over property maintenance coordination giving property managers the time to focus on company growth.
We do this through our 3 core products:
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Our after hours emergency service, which ensures you are never woken up in the middle of the night for a maintenance call again;
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Our 24/7 emergency service, night or day, all day, every day, we’ve got you covered;
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Our premium service, which is an all encompassing maintenance coordination product.
Of our 1400 tenant reviews, we boast a 4.7 out of 5 stars for tenant satisfaction. Property managers who have switched to Latchel, on average, have reduced their time spent on maintenance to only 15 mins per day for every 100 units.
We improve the maintenance experience for everyone because at Latchel, we truly believe that you cannot get better by staying the same.
