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Four Ways Property Managers Can Reduce Resident Turnover

Ethan Lieber
April 30, 2024

In the dynamic world of property management, reducing resident turnover is a constant challenge. High turnover not only disrupts cash flow but also increases operational costs and diminishes the overall resident experience. Fortunately, there are strategies property managers can employ to mitigate turnover rates and foster long-term tenant relationships.

In this article, we’ll delve into four effective methods, leveraging digital solutions, resident screening, preventative maintenance, and resident benefits packages, all aimed at enhancing resident retention.

1. Go Digital with Property Management Software

In today’s digital age, convenience is key for renters. Property managers should embrace technology to streamline operations and enhance the tenant experience. Investing in property management software can significantly improve efficiency and satisfaction.

According to a recent study from Forbes, “60% of U.S. renters pay their rent online, but 69% would prefer to.” Another study from Buildium’s 2024 State of the Industry Report suggests that “70% of renters say that it’s important to them that their property manager or landlord provide access to an online resident portal where they can pay rent, submit maintenance requests, and complete other rental processes.”


Leveraging a property management maintenance platform like Latchel can significantly help improve the resident experience, allowing residents to quickly and easily submit maintenance issues and get them resolved faster. In fact, Latchel takes maintenance calls in 60 seconds or less, guaranteed and is able to resolve 30% of maintenance issues through troubleshooting.

Investing in the right property management software is going to make your tenants’ living experience much more convenient and enjoyable. If you’re new to the industry and don’t know where to start, click here to check out our blog of some of the top property management automation software and tools.

2. Prioritize Resident Screening

Thorough tenant screening is fundamental to selecting reliable residents who uphold lease agreements and contribute positively to the community. By meticulously vetting prospective tenants, property managers can mitigate the risk of late payments, property damage, and evictions. Prioritizing resident screening not only safeguards assets but also cultivates a harmonious living environment conducive to long-term occupancy.

3. Implement Preventative Maintenance Practices

Proactive maintenance is paramount in preserving property value and enhancing resident satisfaction. Property managers should adopt a preventative maintenance approach to address issues before they escalate, minimizing disruptions and maximizing resident comfort.


If you don’t have a preventative maintenance plan in place, check out our free eBook: Building a Robust Preventative Maintenance Plan to get the tools and insights needed to safeguard properties and optimize asset performance.

4. Introduce a Resident Benefits Package

Elevate the tenant experience by offering a comprehensive resident benefits package tailored to their needs and preferences. Offering a bundle of financial and lifestyle perks enhances the overall value proposition for residents while providing a competitive edge for property managers.

Latchel offers customizable resident benefits packages that residents can opt into, boasting an impressive 40% opt-in rate. By offering desirable amenities and services, property managers can foster resident loyalty, differentiate their properties in the market, and create new revenue streams for their business.

In conclusion, reducing resident turnover requires a multifaceted approach encompassing digital innovation, stringent screening processes, proactive maintenance strategies, and enticing resident benefits packages. By leveraging the power of property management software like Latchel, property managers can streamline operations, enhance resident satisfaction, and ultimately, decrease turnover rates.

To learn more about how Latchel can revolutionize your property management experience and drive resident retention, schedule a demo today. Together, we can transform challenges into opportunities and cultivate thriving communities for years to come.


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Unlock the Potential of Digital Insurance
Launch a tailored renter's insurance program

Sure provides tailored renter’s insurance that enables property managers, owners, and residents to protect their property, minimize risk, and experience the peace of mind that comes with the protection of your assets and business.

Most leases require renters insurance. So, we’ve partnered with Sure to provide that option for your residents. While residents aren’t required to use Sure to meet the renter’s insurance requirement, this is still a convenient option you can offer to your tenants. 

All services and products are provided by Sure, not Latchel subject to Sure’s terms and conditions.

Property Inspection Platform
Automate and Organize Inspections with RentCheck

Make Inspections Easier
RentCheck saves time by enabling residents to complete inspections on their own. Customization and automation ensure the job gets done.


Stop Wasting Time
Schedule inspections for all stages of the lease cycle at any cadence you choose. RentCheck handles the reminders.


Instantly Submit Work Orders
Take advantage of Latchel's integration with RentCheck to instantly submit a work order for any maintenance issues that pop up on an inspection.


Modernize Your Process
Easily compare new and existing inspection reports, side-by-side, and avoid security deposit disputes.


Prompt Routine Filter Changes and Resident Tasks
Schedule resident reminders to replace filters and other upkeep tasks over the course of the lease lifecycle.

To learn more about RentCheck, talk with a Latchel benefits expert today. All services and products are provided by RentCheck, not Latchel, and subject to RentCheck’s terms and conditions.

Affordable Pest Control

Access world class pest control for a fraction of the normal price. No need for new software or a complicated setup.


Easy Pest Control
Residents simply reach out to Cover Pest if there is a pest issue, and Cover Pest takes it from there.


Clarity on Who Pays the Bill
No more awkward conversations about who is responsible for the bill! With Cover Pest as a resident benefit, residents get pest control for covered pests without an additional cost.


Vendor Sourcing
No more sourcing for vendors! Cover Pest will source and coordinate with vendors for each pest control request

To learn more about Cover Pest, talk to a Latchel benefits specialist today.  All services and products are provided by Cover Pest, not Latchel, and subject to Cover Pest’s terms and conditions.

Air Filter Delivery Subscription

FilterTime is an air filter delivery service that makes it easy and convenient for residents to replace their air filters. FilterTime customers can protect their HVAC system, reduce dust and pollen, save money on energy costs, and more by leveraging this delivery service.


Reduce Labor for HVAC Issues
Filter delivery service results in a 38% reduction of total HVAC ticket requests.


Cost Savings on HVAC Repairs
Average HVAC repair costs have increased by 48.7% year over year. an air filter delivery subscription can cut costs up to $250-300 per property per year.


Energy Reduction
Filter delivery is saving residents $14.82 per month in energy costs.

How it works:

Choose from almost every size and type of air filter including custom-made sizes

Choose how often you want your filters delivered


 A box of brand new air filters delivered to your resident’s front door

To learn more about FilterTime, talk with a Latchel benefits specialist today. All services and products are provided by FilterTime, not Latchel subject to FilterTime’s terms and conditions.

Boost resident satisfaction and drive good resident behavior through a rewards, incentives, and credit building program

Drive On-Time Rent Payments
Piñata rewards renters for on-time rent payments through Piñata cash, and boosts renter's credit scores for online payments.


Boost Resident Satisfaction
$30 gift card to use at select brands and businesses, $25 restaurant card, 720 annual Piñata Cash to use on rewards, Early lease renewal gift.


Attract and Retain Renters
2 out of 3 renters prefer properties with rent reporting. Plus, residents get incentives for early lease renewals.


Rewards Residents Love
Residents can use Piñata Cash on brands they know and love, such as: Starbucks, Amazon, Sephora, Lego, Target, Walmart, Home Depot, Lowes, Doordash, Best Buy, and many more!

Piñata Cash

Residents easily earn Piñata Cash any day of the month by doing things like taking surveys, referring friends, or trying out new products.

Residents also get access to big-ticket giveaways, limited drops and super surges!

And, with exclusive access to our marketplace with over 300,000 deals, residents can squirrel away up to $4,500 annually.

To learn more about Piñata, talk with a member of our benefits team today. All services and products are provided by Piñata, not Latchel subject to Piñata’s terms and conditions.

Master Liability Insurance

Now you have one less thing to worry about with a Master Liability Policy through Obie.


Affordable Coverage
Affordable policies available with liability coverage starting at $100,000 and up to $300,000 to meet any property manager insurance requirements.


Stay 100% Compliant
Master policy provides $100,000 for management companies and owners by ensuring 100% of occupied homes and units are covered for property damage liability issues relating to resident negligence.


Peace of Mind
Liability coverages include perils such as fire, smoke, water, explosion, overflow of sewer, and many others that provide coverage for damages you (the resident) may cause to your unit or home


Personal Liability
Personal liability coverage is automatically include to protect you against claims where you may be considered legally liable. (Bodily injury claims, dog bite claims, and more)


Additional Coverages
Additional/expanded coverages are also available. (Pet damage, identity fraud, theft/vandalism, and more are available!)

All services and products are provided through Obie and are subject to Obie’s terms and conditions.

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